juliamhammond

Airlines

It’s travel, but not as I know it

As more and more of Europe experiences a rise in coronavirus cases, and the weather worsens as we head into winter, my thoughts are inevitably turning to travel further afield. I hate November with a passion. Since I’m no longer tied to school holidays, that means I can escape to far-flung destinations such as Barbados for a bit of autumnal sunshine. But this year’s a little different, of course. After my recent trip to lovely Madeira, tentative hopes to visit perhaps the Azores or Santorini were dashed due to the lack of direct flights and I remain wary of travelling long haul lest the situation worsens and I end up stranded.

I’m not even sure I’d enjoy the experience, if what’s on offer in Cuba and St Lucia becomes the norm. I’ve enjoyed trips to both those Caribbean countries and part of the appeal as an independent traveller is to explore on my own. But right now that wouldn’t be possible. Take St Lucia for example. Travellers of many nationalities including Brits are permitted to fly; BA are operating direct flights and TUI have just followed suit. So long as you can present a recent negative test result, you’re in. But that’s when things get a little more constrained.

The advice on the UK’s FCDO website reads:

“You must remain at your COVID-certified accommodation for the duration of your stay in St Lucia unless you are on an excursion arranged by the hotel. You may not leave the property by vehicle or on foot during your stay.”

To elaborate, St Lucian authorities permit travellers to stay in certain hotels. There are 30 such places on the official list, though not all of them have opened quite yet. No worries there. In fact, the hotel in Rodney Bay I chose before is on the list and I’d be more than happy to stay there again. The issue is what happens when I want to leave the resort. Current regulations state that unless I choose from a predetermined list of excursions with an approved list of operators then I’m legally bound to stay put. There’s nothing wrong with that if that’s how you usually travel, but I don’t enjoy holidaying like that. 

The experience in Cuba would, from my perspective, feel equally restrictive. Last time I visited this fabulous country, I split my time between Havana and Trinidad. I explored sugar plantations by day, travelled in style by vintage car and danced late (for me) into the night fuelled by sweet but potent canchancharas. If I were to visit right now, I wouldn’t be landing at Havana Airport – it’s only open for repatriation and humanitarian flights. The situation is a little more relaxed than it was before – visitors are allowed to rent cars and aren’t entirely confined to the beach resorts. And sometimes, as it was for me, it’s cheaper and easier to see the sights on an organised excursion.

Nevertheless, Havana remains off limits, as does Ciego de Avila, Spriritus and Pinar del Rio. Note too that although tourist flights to other parts of the country are operating, the current FCDO advisory states:

“Visitors who fly directly in Jardines del Rey Airport (for holidays in Cayo Coco, Cayo Cruz or Cayo Guillermo) may rent cars, but cannot leave the Cayos.”

I’m not suggesting for one minute that the Cuban or St Lucian governments aren’t doing the right thing. They have a responsibility to take care of their citizens and this is an effective way of balancing that duty with the need to kickstart their economies in a COVID-safe way. Tourism is a major income generator for both islands, as it is across the wider Caribbean region. A number of islands are now deemed safe destinations for British tourists, including Barbados, Antigua and the British Virgin Islands. Each is managing arrivals in their own way. The information’s easy to find and it’s up to you to decide whether you would be able to have the kind of holiday you hope for.

For me, a trip isn’t on the cards until I can travel my way. I guess I’ll just have to be content with Tenerife, but as the UK heads into Lockdown 2.0 even that will probably have to wait until 2021. What about you?


A beginner’s guide to Lombardy beyond Milan

Italy’s one of my favourite countries so when an invitation from Ryanair popped into my inbox to visit some of the less well known towns in the Lombardy region, I jumped at the chance. For those of you who read the whole sorry saga of Edison the dog’s attempts to keep me at home, I’m delighted to report that the string-pulling worked and I was allowed in (and out) of Italy. But what’s there to see in Lombardy? If you’ve already been to Milan, don’t write off the rest of this captivating region. Here’s what you need to know.

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Crespi d’Adda

Getting there

Milan has three airports, but Ryanair’s main hub is Bergamo, under an hour’s drive from the city. At the time of writing there are four flights a day from London Stansted, making this a convenient option for travellers.Well over 6 million passengers have flown the route since its inception in 2002 and local followers, you’ll be pleased to learn that there’s now a route from Southend which is a lovely airport to travel from. (If you’re UK based but not local to me here in Essex, Ryanair also operate flights to Bergamo from East Midlands, Belfast, Bristol, Manchester and Edinburgh.)

However, using an airline’s hub – in this case Stansted – is often advantageous. If things go wrong, for example delays due to bad weather, there are usually plenty of planes and crew members on standby. To be honest, though Ryanair gets a bad reputation for some of its newsworthier policy decisions, its punctuality record is pretty good. Our flights were on time both ways.

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Ryanair’s main northern Italy hub is Bergamo

Tips for using Ryanair’s main London base, Stansted

I’m no fan of London Stansted airport, but have noticed that it helps to take a flight outside the manic early morning slot, when staff are generally more patient and helpful. The 4pm departure got me to Italy in time for dinner, though if I’d have been able to make the 1pm flight after my unscheduled dash to the passport office that would have been even better.

Incidentally, I rarely check in a suitcase, but on this occasion Ryanair had arranged for hold baggage. While I regaled the check in staff with tales of mischievous dogs, a gentleman came to check in but hadn’t paid for hold baggage and was directed to the customer service desk to upgrade his booking. Here’s a pro tip for your next Ryanair flight: if you’re planning to bring a small wheelie case, instead of paying for hold baggage, opt for Priority Boarding instead. You’ll still have to pay, but it will cost you less to bring it on board than if you check it. But remember, the number of priority passengers is capped, so make your choice sooner rather than later. By the time you reach the airport, it’s likely to have sold out, particularly if the flight is full.

Getting around

There’s a direct bus from the airport to Bergamo and to Milan. Though Bergamo airport doesn’t have a train station, the bus connection into Bergamo itself (take the Number 1) takes less than a quarter of an hour. Ryanair also fly to Milan Malpensa, by the way. As this was a press trip, the itinerary was fixed. The old part of Bergamo looked lovely up on the hill and I now have it in my sights for one of my day trips by air.

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My next trip?

Trains run to a number of destinations from Bergamo’s central station. One line runs south east to Brescia; the same line in the opposite direction gets you to Lecco for connections to Como. Read my guide to spending the day in and around Como here. Another line runs west to Seregno and Treviglio to the south is also connected. To book high speed trains in Italy in advance, visit the Trenitalia website.

Regional trains need no advance booking and are relatively cheap. Bergamo is also well served by buses. Most of the destinations featured in this post can be reached by a combination of buses and regional trains from Bergamo, but you might find it easier to make Milan your base if you’re planning a series of day trips. To reach some of the smaller places in the region, consider renting a car from Bergamo Airport. Our itinerary effectively looped Lombardy and was perfect for a week-long trip.

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Bellagio, beside Lake Como

Where to go

Mantova

Also known as Mantua, if I’d have paid more attention in English Literature class at school I’d have known Mantova was the place Romeo bought his poison. The city also featured in The Merchant of Venice and The Taming of the Shrew. (Verona isn’t far away, though sits just over the border in the Veneto.) Arriving across the bridge which bisects two of the town’s three lakes, you can’t miss the sprawling Palazzo Ducale. This hulking pile was the family seat of the Gonzagas, a noble family who ruled the town for centuries.

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Courtyard of the Palazzo Ducale

The stories our guide told us of the Gonzaga family were at times outlandish, yet always fascinating. Francesco 1 Gonzaga, who ruled from 1382 to 1407, sought to strengthen the  dynasty by marrying Agnese Visconti from Milan. However, it soon became apparent that the alliance wasn’t having the desired effect, so he invented a fake adultery story in order to have theepoor girl beheaded. Her alleged lover, also innocent of any wrong doing, was hanged in the park beside the palace. The obnoxious Gonzaga remarried, this time Margarita Malatesta (from the family that ruled Rimini) but his new wife unwittingly carried the gene for osteomalacia, which was passed down from generation to generation and left various members of the family suffering from joint pain, easily fractured bones and hunched backs. If that’s not karma I don’t know what is!

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The park where you’ll find the memorial to Agnese Visconti

The ceilings are magnificent, with beautiful artwork, gilding and numerous personal flourishes added by various members of the Gonzaga family. One of the highlights of the Palazzo Ducale was the Camera degli Sposi, or the bridal chamber. Elaborate frescoes painted by Antonio Mantegna in the 15th century adorn both walls and ceilings. They’re very clever, using relatively new techniques at the time to create the illusion of a three-dimensional image. To avoid damaging these ancient works of art, visitor time inside the room is strictly limited, but that’s still enough time to notice some of the more humorous details.

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The 3D effect

Mantegna didn’t believe in “photoshopping” and painted his subjects as he saw them. Look carefully and you’ll see one of the women depicted with the ugliest haircut ever to have come out of Italy. At the time, people from all over copied her – she was the Jennifer Aniston of her time.

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Check out that haircut!

Cremona

In Cremona, it was the lack of attention paid in my school music lessons which produced the regret. This charming town was the birthplace of Stradivari, the great violin maker, who was born here in 1644 or thereabouts. He wasn’t the first: Amati and Guaneri came well before him but there was something about Stradivari’s skill that set him apart. Today there are 164 registered violin makers in Cremona, all competing for business. We met one of the most experienced, a Frenchman called Philippe Devanneaux who came to Cremona 38 years ago to learn his craft and never left. With a wry smile, when asked about how much a violin sold for, he joked that selling it was the difficult part. When pushed, he said that depending on the craftsman’s level of experience, they go for anything between 1000 and 25000 euros, averaging at about 8000 euros.

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The maestro at work

We watched as this talented individual walked us through the process of transforming knot-free spruce and much harder maple into a beautiful instrument. It was clear you had to be able to feel the wood to produce something so magnificent. Patience was also important – the wood had to be seasoned for a decade before it woudl be ready to use. We tried, with varying degrees of success, to use a tiny plane to smooth out the rear casing; it was considerably harder than he made it look. You studied the technical part at university, he said, and then after you graduated, you learnt how to make a violin.

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The different shades cater to different tastes

We learnt a lot about the properties of the different woods used, and the skill involved in putting them together. An impressive forty coats of varnish were required to give it the high sheen we associate with such a fine musical instrument. The bow was equally a work of art. Made in part from horse hair, we laughed as Philippe told us that only the tails of the males could be used – for anatomical reasons, as the wee was never directed at the tail as it would be with a mare.

Pavia

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Visconti Castle, Pavia

Italy’s seventh oldest university is that of Pavia. The city’s status as a seat of learning was boosted by the Hapsburg Empire and some of the most elegant buildings in the town are its historic colleges. Painted in an egg yolk yellow shade of paint, they’re easy to find. In one of them, a statue of Alexandro Volta took pride of place in one of the cobbled courtyards. If his name sounds familiar, he was the man created with inventing the battery.

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Statue of Alexandro Volta

In comparison to other Italian university cities, such as Pisa, for instance, Pavia receives few visitors. That’s a shame, as it has a lovely vibe and with plenty of other attractions such as its restored towers and covered bridge, would make a good destination for a day trip. Italy’s high speed rail network has recently linked Pavia to the Genoa and Venice Frecciarossa service (the latter is now only 3 hours away), but should result in an increase in visitor numbers in time.

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Pavia’s covered bridge

The city sits on the banks of the River Ticino, a tributary of the mighty Po. Beside the river are little paths, though in times of heavy rain these flood, sometimes by several metres. Look out for stand up rowers, as it’s a tradition here. One of the best vantage points is from a fine dining restaurant such as Bardelli, on the banks of the river not far from the covered bridge. They serve typical Lombardy fare, such as pumpkin and pancetta pie, pappardelle with hare ragout and ricotta-stuffed squid.

Vigevano

Quaint Vigevano is one of those places that lends itself to strolling aimlessly. Begin in the Sforzesco Castle complex where you’ll find two interesting museums. The Leonardiana, as its name suggests, is devoted to the work of Leonardo da Vinci, who visited the place on several occasions. Though some of the works of art on display are copies, such as the Mona Lisa, it’s interesting to see the diversity of subjects he sketched for his notebooks.

Across the courtyard is something altogether different. Vigevano is an important centre for shoe production, claiming to be the place where the stiletto heel was invented (though it’s not the only town to do so). Inside the palace is an exhibition devoted to shoes, one dated to around 1495 and uncovered by archaeologists that once belonged to the lady of the castle, Beatrice d’Este.

There’s also a green stiletto worn by Marilyn Monroe, tiny shoes worn by Chinese women whose feet were bound and the downright bizarre designs created by Alexander McQueen. Strangest of all is the shoe designed to see off unwanted paparazzi…

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You do not want to mess with the lady who wears this shoe

A short walk away is the delightful Piazza Ducale, laid out in the 15th century. It’s worth travelling to Vigevano just for this. Elegant porticoes frame a square dominated by a historic church. Inlaid into the cobbles are intricate shapes. The walkways shelter boutique shops and a plethora of cafes and bars. Come in the early evening, join the locals for the passeggiata and treat yourself to a glass of fizz and some yummy nibbles in a bar such as Caffè Commercio which boasts an ancient cellar.

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Piazza Ducale

Soncino

Tiny Soncino has a massive fortress built in the 10th century. Such defensive structures would once have been essential in these parts, and many of the towns and cities have fortifications – Sappionneta is another, for example, with a walled city complex that’s drawn the attention of UNESCO. The weather was not kind during our visit and despite umbrellas, it was hard to stay dry as the wind buffeted us around from our precarious position on the ramparts. On a fine day, you’d be able to appreciate not only the architecture of the fortress itself, but the views across Soncino from its ramparts.

A few blocks away, we took refuge from the weather in the town’s printing museum. Housed in what was once a Jewish printers, there were plenty of antique presses to admire and the typesets to create works in both Italian and Hebrew. The young curator will demonstrate for you and allow you to try for yourself. He was keen to practice his English and share his passion for The Beatles. One day, he said, he dreamed of seeing the famous Abbey Road zebra crossing, but in the meantime, he contented himself with playing their music, particularly The White Album, his favourite. I felt almost mean when I had to fess up that I didn’t share his passion for the band but left with a smile on my face.

Crespi d’Adda

My final recommendation for Lombardy beyond Milan is the UNESCO-listed Crespi d’Adda. Like Saltaire or Bourneville in the UK, this village was purpose built by a factory owner for his workers. The planned layout is obvious as soon as you pull in off the main road, with immaculate villas laid out in a grid pattern. A little further down the hill, set back behind a village green, are more spacious properties designed for the management. The owner himself lived in an even bigger home, a mock castle, overlooking one of the two rivers that enclose the triangular shaped site.

The factory itself is derelict. The gates are padlocked and its timepiece has stopped for good, a memorial to clocking off time. The company town was built in the 1920s by the Crespi family who ran a textile mill. The workers benefited not only from decent housing, but also a clinic, a school, a theatre and even a hydro-electric power station. When the factory closed in the 1970s, many of the families who lived in the homes they’d provided stayed on. They’ve had time to get used to their behemoth of a neighbour, but you can’t help feeling the ghosts of times past in this eerie place.

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The derelict factory

Thank you

I’d like to thank Ryanair and the Lombardy Tourism team, particularly our fixer Isabella, driver Gianluca and all of the lovely guides that brought their region to life. Though this was a press trip, all opinions expressed here are my own.


Plane stories

It won’t be long before I take to the air again, to Entebbe, Uganda with a stop in Brussels to pick up some Leonidas chocolates for my mum. (That’s what I’ve told her, anyway. In reality the Brussels Airlines flight was cheap and BA unhelpfully canned direct flights in 2015.) I took my first flight in 1970 aged just nine months, though I remember little about it. I’m told my smiling baby face calmed a few nerves. Some flights in the intervening period have been more memorable.

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My first long haul flight was in 1992, to the Venezuelan island of Margarita. I don’t remember much about it, if I’m honest, but I think I’d have flown with the now defunct VIASA, the Venezuelan flag carrier, to Porlamar. There, I met an Italian and a few months later jumped on a plane to Turin to visit him. I’d flown short haul a few times as a child, but it was still enough of a novelty to be exciting, particularly when the pilot asked if there were any children on board who would like to visit the cockpit. At 23, I wasn’t going to let a small thing like age stand between me and a treat such as that, so I asked the cabin crew if I could go too. I was allowed, though I had to wait until all the children had been first. That turned out to be serendipitous – by the time I got my turn we were over the Alps.

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It was New Year and the Italian’s mother sent me home with a Panettone. Sitting in Turin Airport, I left it as long as possible to say my goodbyes, not realising that there would be no intercom announcements. I was the last to board and did the walk of shame down the aisle towards my seat, trying not to make eye contact with anyone. As I reached my seat, another passenger asked if they might swap with me to be able to join a friend. I agreed, only to find myself on the back row. In those days, smoking was permitted for those seated in the last two rows and I suffered the consequences all the way back to London. It’s hard to imagine a return to a smoke-filled cabin but in those days the dangers of passive smoking were only just being documented.

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I’ve never experienced turbulence severe enough to cause injury, and hopefully never will. The closest I’ve come is on a flight into Juliaca, Peru in 1995. The airport lies at about 3800 metres above sea level and serves the nearby tourist town of Puno and Lake Titicaca. I should have expected a bumpy landing – like Chicago, Juliaca is nicknamed the Windy City because of its location, on the blustery Collao Plateau. I was grateful for a seatbelt and even more grateful when the pilot made a successful landing. At least I didn’t vomit. I remember very little of the Nazca Lines which I flew over that same trip with my head in a sick bag. If you’re planning to make the same flight, I have only one piece of advice: don’t down a bottle of Inca Kola before you take off.

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In 2005, I visited Luang Prabang in Laos and to reach Hanoi, my next destination, I needed to take a flight with Lao Aviation. The airline had a disastrous safety record. Since 1990 it had reported five serious crashes, most with fatalities. Planes had crashed into airport buildings, clipped trees in fog, come down in dense rainforest or onto mountainous hillsides in heavy rain and even crashed on the runway in strong winds. As we took off from Luang Prabang, the fuselage began to shake alarmingly and smoke started to seep into the cabin. I did wonder whether my luck had run out. But we landed safely in Vietnam and the only casualty was a bottle of rice wine that had smashed in the overhead compartment, leaving a pink sticky mess over all my belongings.

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To date, I’ve only missed one flight, excepting those times when a connecting flight’s been late in. At the end of that same trip, I’d finished up in Thailand and arrived at Bangkok airport in what I thought was good time for that evening’s overnight flight back to the UK. Unfortunately my timing left a lot to be desired, and I’d actually arrived 21 hours late rather than 3 hours early. Luckily, a sympathetic check in agent got me on the next flight without charging me extra for my mistake.

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Finding check in was more of a problem when I flew back from Ulan Ude in Siberia to Moscow in 2009. Arriving at the airport, I breezed inside to find I couldn’t see a single check in desk. All the signage was in Russian, using the Cyrillic alphabet, but even with a phrase book I couldn’t match the symbols to anything relevant. I’d managed to get all the way across Russia without incident, yet I couldn’t do something as simple as check in for a flight. My attempts at miming and making hand gestures were met with shrugs from bemused passengers and staff. In the end, I noticed someone go through an unmarked white door in an unmarked white wall. It turned out they’d hidden the check in desks. Behind the wall, as if in a parallel universe, check in procedures were happening as normal. To this day, I have no idea why, nor any clue as to what the purpose of the other hall was and why so many people were queuing in it with their bags.

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Perhaps the most memorable flight of all was the best flight I’ve taken: the time I flew business class with BA to New York in 2016. The experience is already documented on this blog, so I won’t repeat the story. But much as I enjoyed that flight, I have to admit, it makes for a better tale when things go wrong, doesn’t it?


Why I’m not thrilled at Stansted’s expansion plans

A few days ago Uttlesford District Council approved plans that would see Stansted grow its passenger numbers to 43 million a year.  The news comes hot on the heels of a press release announcing that the airport had just experienced its busiest October ever. 2.5 million passengers used the airport, up almost 9% on the same month in 2017, bringing the annual total to over 27 million. It’s good news for the local economy, with an already buoyant job market fuelled by such growth. Stansted claims that 5000 new jobs would be created by the continued expansion of its facilities. An increase in flights, with some long haul routes now offered, increases choice and offers an alternative to driving over an hour further to Heathrow or Gatwick.

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So why am I unhappy?

First, it’s not a case of NIMBY-ism. Though Stansted airport is my nearest, it’s still a forty minute drive away. By the time Stansted’s planes fly over my home, they’re at such an altitude that noise pollution isn’t an issue. I’m not affected by increased traffic, nor am I impacted by any kind of blight on house prices, though I’m sympathetic to those who are.

No, my concerns lie with the airport experience. I travel fairly frequently and time spent at the airport is a necessary evil if I am to do my job. My recent experience of Stansted hasn’t been a positive one, with issues cropping up every time. Parking is the first problem. I remember not so long ago being able to turn up to long term parking without having to pre-book. Clearly that’s not the case anymore, not just at Stansted but elsewhere too, just as you don’t generally have the option to drive up to drop off in front of a terminal free of charge either. But a fair number of my Stansted visits are day stays – and long term parking at Stansted has a minimum three day stay. Mid term is often full, leaving me with a fee of £30 or more to park at short stay. (Living in a small village I don’t have a public transport option.) I appreciate that with increased passengers, rationing spaces by cost is the logical solution. But allowing this day tripper to use the long term parking would reduce my parking cost by a third.

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Inside the terminal, it’s common for the space to be excessively crowded. Once, this Norman Foster designed building was a pleasure to transit. Now, with the security gates shifted from the back of the terminal to the side, it has become a veritable obstacle course. The queues first thing in the morning usually reach the gates, and sometimes extend beyond them. Security staff seem less friendly than in other airports and occasionally rude. Management, to be fair, do listen but there does seem to be a need for training. My luggage “fails” at a disproportionately high rate compared to other airports. I have no idea why. It’s not like I pack differently for those journeys. On one occasion, a staff member moved my coat to cover my iPad, necessitating a manual check “because your items were stacked on top of each other”. On another, I was told that my wheelie case required an additional check because it had been placed “at the wrong side of the bin” – I wasn’t aware there was a wrong side of the bin and neither was the manager I spoke to afterwards.

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Security eventually navigated, the queues funnel through the duty free and shopping area. The space is narrow and littered with passengers and bags. The main holding area is also rammed, partly because gates aren’t announced until late on. Stansted have tried to tackle this, not by clearing out the clutter, but by closing the airport overnight in an attempt to foil travellers who plan to sleep stretched out across several seats. A long term programme of investment to the time of £600m and significant expansion is underway. The sooner that has an impact the better. Right now I feel more stressed waiting for my Ryanair flight to be called than with the boarding process. Yes, you did read that right – Ryanair’s part has generally been the best part of the whole process. If that doesn’t jinx December’s flight, I don’t know what will.

So forgive me if I’m not dancing with delight at the news Stansted is going to get even busier. If by some miracle, Ken O’Toole, Stansted’s CEO, happens to read this, then please think carefully about how you plan for all these additional visitors. The good news is that your airport surely can’t get any worse.


East vs west: routes to New Zealand compared

I’m just back from my latest trip to New Zealand and this time took a different route, flying west from London to Los Angeles and then on to Auckland instead of the easterly route I followed before which took me via Singapore. Both flights were on a Boeing 777 but how do the routes compare and which do I recommend?

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West: via Los Angeles

I was tempted by an excellent Black Friday deal offered by Air New Zealand. By signing up to email alerts with Secret Flying (you might remember their tip off saw me travel business class from London to New York for under £350), I learned of a special offer. Fifty flights were on offer for just £399, which is exceptional value for a trip that takes 26 hours in the air westbound and 24 coming back. I went online and uploaded my details to the Air New Zealand site in preparation for the offer to go live, saving valuable minutes and ensuring I was one of the lucky recipients.

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In practice, one of the downsides to travelling in this direction is of course having to go through the US immigration process. An ESTA is required for UK passport holders even if they are only in transit; this costs about £10 but is valid for up to 2 years. I’ve just renewed mine and incidentally, it’s a more detailed form than before. On the outbound leg, passengers transiting on NZ1 were fast-tracked to some empty kiosks and desks which saved a fair bit of time on the regular queues. This wasn’t the case on the inbound leg, NZ2, when we were all directed to the main queue, adding about fifteen minutes to the process.

Though it isn’t necessary to fill out a customs form or clear customs, there’s still the requirement to queue through security. This took about fifteen minutes on both legs. NZ1 and NZ2 use the same plane for both legs, with suitcases remaining in the hold. Passengers must alight and take all hand luggage with them while the plane is cleaned and restocked. Some passengers only fly one of the legs. I found that the London to LA (and vice versa) part of the flight was considerably less full than the LA to Auckland segment.

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I had hoped to be seated in a Skycouch row. Air New Zealand’s trio seats on either side of the plane are fitted with pull out, sturdy padded footrests which can be converted into a couch. You have to pay extra for this and not all reports are good, with some travellers saying it’s hard for a couple to get comfortable enough to sleep. For a comprehensive review of Skycouch, why not take a look at this excellent review from etrip.tips?

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As a solo traveller, to be able to guarantee the use of one of these would have signifcantly increased my fare. On the inbound LA to London leg, the Skycouch adjacent to my centre section aisle seat was vacant. Cabin crew did not permit me to use it, however. Instead they moved a mother and baby there which is fair enough as they were more in need of the space than me. However, this kindness resulted in the family being split on opposite sides of the aircraft. Throughout the flight they came and went, knocking my seat and making sleep difficult for me. The baby slept soundly like, well, a baby.

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The outbound leg was quicker than scheduled, taking 10 hours 30 minutes from London to LA, followed by a layover of 2 hours 5 minutes and then an onward flight of around 12 hours 30 minutes. Auckland Airport was very busy when we touched down around 5.15am and I wasn’t on the bus out of the airport until well after 7am. However, I was fortunate that my hotel room was available and after showering, enjoyed a pleasant day’s sightseeing without the need for a nap. Julia 1 Jetlag 0. Now I’m home, I can report to have been very tired for a few days but not very jetlagged as I was going to bed and waking at normal times.

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Verdict

Though transiting the USA wasn’t an issue and there was no danger of missing the second leg of the journey as it used the same aircraft, the short layover wasn’t enough to stretch my legs properly, take a shower or have a sleep in a proper bed. The food and entertainment were both above average, yet over such a long time in the air I found the time dragged, particularly on the second half of the journey. Also, so many seats required additional payment (for extra legroom, priority boarding or of course the Skycouch option) it meant that the availablity of my preferred aisle seat was very limited. I checked in online immediately the systems opened but even so, only three aisle seats were showing as available and no window seats.

East: via Singapore

I’d call this the classic route for Brits travelling to Australia or New Zealand. Asian stopovers are a popular choice, and especially Singapore as Changi Airport has such a stellar reputation. I used Singapore Airlines in 2013 and wasn’t disappointed.

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Outbound, I opted for an 8.30pm departure with Singapore Airlines, an overnight flight which reached Singapore at 4.30pm the following day. As my second leg flight didn’t depart until after 9pm, there was plenty of time to enjoy an unhurried dinner, a shower in the airport hotel and a stroll around the airport’s orchid garden. I could have visited Changi’s cinema to catch a movie, but figured there’d be plenty of opportunity for that on the flight itself.

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The inbound flight departed Auckland at 12 noon, arriving in the Asian hub at about 7pm. I chose to extend the layover to facilitate a night in a nearby hotel. My second leg thrrefore left Singapore at 9am the following day, reaching London by about 3.30pm that afternoon. This didn’t come at any extra cost, and the chance to stretch out in a full length bed with decent bed linen was very much appreciated. I came back to the airport the following morning considerably more refreshed than I did arriving from LAX.

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On both legs, I was easily able to secure my preferred aisle seat and would have been able to get a window seat if I’d have wished. Meals were good and the inflight entertainment system as good as you’d expect from an airline which regularly secures high approval ratings from travellers.

Where this option falls short, however, is the increased risk of jet lag affecting the first few days of your holiday. Some people swear by a stopover to give them time to adjust. Personally I think that just means you need to put your body clock through two changes in just a few days which isn’t ideal. However, it’s a good way of seeing a bit of Asia if you haven’t visited before. As well as Singapore, Hong Kong, Kuala Lumpur and Bangkok are conveniently located. Hubbing through Dubai is possible but the two legs are pretty uneven and it is hard to psyche yourself up for that second leg from Dubai to the Antipodes as you’ve barely covered a third of your total journey time at that point.

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Verdict

I found the overnight layover with a hotel stay made the Singapore option considerably less arduous. The lengthy outbound layover was also helpful. I’d done something similar with Malaysian Airlines to Sydney, hubbing through KL. That time, however, the jetlag was fierce and I remember stumbling around Sydney as if drunk on the first day before crashing and sleeping it off. I’ve read that for every hour’s difference in the time zones travelled, your body needs a day to recover. In practice, if you keep hydrated and try to sleep on the plane it can be considerably less than that. Arriving in Auckland from Singapore, I expected the jetlag to kick in, but in fact enjoyed a pleasant day pottering about Ponsonby before heading off to bed about 8pm.

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So would I choose east or west next time?

Price would be a deciding factor but unless I got an especially good deal I’d pay a little extra to fly eastbound and a bit more on top to be able to have a night’s sleep en route. As I get older, I really need the rest, though as a twenty something, getting to NZ as fast as possible would rank higher in the list of priorities. I was lucky not to have to suffer a middle seat with Air New Zealand so I’d look for an airline which permitted seat allocations at the time of booking, something which is increasingly being phased out as airlines seek to raise income. What I would say is that the US immigration and security procedures and staff which tend to put a lot of travellers off transiting via an American airport really shouldn’t. I’ve noticed in the last few years that staff attitudes have improved immensely and the norm is now a polite and friendly welcome.

Have you flown from London to Australia or New Zealand? Did you do it in one go? Which route gets your vote?


A beginner’s guide to the Faroe Islands

One of the most remote and most overlooked corners of Europe, the self-governing Faroe Islands might be part of the kingdom of Denmark but they believe in doing things their way. A long weekend is just sufficient to see why those who find themselves there can’t get enough of the place. In part, it reminds the traveller of Iceland, Norway, Scotland and even the Yorkshire Dales, but in truth it’s all of them and none of them.

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Getting there

Flights are operated by two airlines: Atlantic Airways and SAS. There’s a twice-weekly direct flight from Edinburgh to Vagar Airport. Flight time is around an hour. However, if you have onward connections, particularly on the inbound leg, it’s wise to allow a longer than usual layover because flights are often affected by bad weather. All other flights from the UK are indirect, with the greatest number of connections via Copenhagen as you’d expect.

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Getting around

If you have plenty of time, or are happy to be constrained by public transport routes, it is possible to get around without your own vehicle. An airport bus connects Vagar Airport with the capital Tórshavn. In town, the centre is compact and walking between the main sights is easily doable. In addition, there’s a free bus that links Tórshavn to historic Kirkjubøur. Ferries are as reliable as they can be given the wild weather, but cheap, particularly if you walk on. For instance, foot passengers travelling from Gamlarætt to Skopun on Sandoy Island pay just DKK 40 return (less than £5) while a car costs under £20. Multi-day travel cards might work out cost effective if you are travelling around a lot; they cost DKK 500 for four days and are valid on all buses and most ferries.

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For timetables, visit the Strandfaraskip website:

http://www.ssl.fo/en/timetable/ferry/7-tvoeroyri-torshavn/

Car rental is best if you wish to get off the beaten track. We rented from 62°N which is affiliated to Hertz, Europcar and Sixt, but there are several other agencies. Typically, prices start at around DKK 600 (£70) per day for a small car. In my experience, roads were good quality and drivers courteous, but the buffetting wind can be disconcerting if you’re not used to it. The Visit Faroe Islands website has plenty of sound advice about driving conditions and rules of the road as well as this useful graphic:

Helicopter rides are also possible if the weather is playing ball, which sadly it wasn’t during my trip. A community initiative means that transport is subsidised, meaning you can be airborne for a tenner. A chopper transfer from Vagar to Tórshavn bookable through Atlantic Airways costs DKK 215 (about £25). Fares between other islands cost from DKK 85 to DKK 360. More here: https://www.atlantic.fo/en/book-and-plan/helicopter/fares/

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What to see

Tórshavn

The Faroese capital is a delightful, quirky little place with much to recommend it. Begin between the twin harbours at Tinganes, seat of the Faroese government. The russet-painted government buildings with their verdant turf roofs are impossibly photogenic and unusually accessible.

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The fish market on the quayside is also worth a look, and you may be able to blag a sample or two. There are plenty of cafes and a burgeoning bar scene; I can vouch for the hot chocolate in Kafe Husid and a beer in Mikkeller. There are also a clutch of good eateries in town including the excellent Barbara Fish Restaurant, where the broth for its bouillebaisse is poured from a vintage china teapot and the deconstructed lemon meringue pie is to die for.

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KOKS, the first Michelin-starred restaurant in the Faroe Islands, deserves its own entry. An evening here doesn’t come cheap – the tasting menu is an eye-watering DKK 1400 (about £165) with the wine pairings another DKK 1100 (approximately £130) on top. It might just be the most memorable and adventurous meal you ever eat, however, and is not to be missed. Your evening begins in a lakeside hjallur, or drying house, with some tasty nibbles of fermented lamb and dried kingfish. Next, you jump on a Land Rover for the short hop up the hill to the restaurant itself (this is not a restaurant for posh heels). From the opener of scallops served in a shell encrusted with live and very wriggly barnacles to the final mouthwatering dulse (red seaweed) and blueberry dessert, it was incredible.

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The historic village of Kirkjubøur is home to the ruins of St Magnus Cathedral, the largest mediaeval building in the Faroes. Next door, is the simple but beautiful whitewashed church of St Olav which dates from the early 12th century. It’s still in use today and 17th generation farmer and churchwarden Jóannes Patursson rings the bell to announce a service. Opposite, lies the oldest inhabited wooden house in Europe, the 11th century Roykstovan farmhouse built from stone and logs weatherproofed with black tar. It began its days in Norway, before being dismantled and shipped to its present location. Today it remains the Paturssons’ family home and is fascinating to visit. On the walls hang traditional whaling equipment, now obselete; Jóannes will explain and defend the long tradition of hunting pilot whales if asked. Whatever your personal views, it’s interesting to hear a Faroese take on the practice.

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To reach the tiny village of Saksun, you’ll need your own transport (or be up for a lengthy hike) but the reward is a super hike alongside a tidal lagoon to the sea. The folk museum within the Dúvugarðar sheep farm is managed by the farmer himself who apparently isn’t too keen on tourists visiting, so don’t plan on gaining access. The setting’s the star here, though, and you won’t be disappointed by the walk along a sheltered, sandy beach hemmed in by steep cliffs. At low tide, and in good weather, it’s surely got to be one of the prettiest spots in the country. I visited in the pouring rain and on a rising tide. Despite the low cloud and the slightly wet feet it was still worth the effort.

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Weather killed my boat trip to the Vestmanna bird cliffs but I’m told the sight of the towering rockfaces crammed with puffins, guillemots and razorbills is an impressive one. If rain stops play as it did for me, the SagaMuseum, housed inside the tourist information centre, is an interesting detour, if a bloodthirsty one. Prepare for some pretty explicit waxworks; the creators didn’t hold back when telling the stories from the sagas of the Faroes’ Viking past. Decapitation, torture and drowning are all depicted in the gruesome exhibits. An audio guide is a must to learn about the fascinating tales behind the exhibits.

And beyond…

Even if you’re only in the Faroes for a long weekend, Sandoy and Streymoy are only a half an hour apart by ferry so it’s a tempting excursion from Tórshavn.

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Vast empty beaches lined with sea stacks and grazed by sheep who munch on the plentiful seaweed are a big draw, even in the shoulder season. Quaint harbours full of colourful fishing boats, yarn-bombed rocks and even the odd art gallery all offer pleasant diversions. With more time you can journey further afield to the other islands. Highlights include Hans Pauli Olsen’s sculpture of the seal woman on Kalsoy, picturesque Gjógv – the most northerly village on the island of Eysturoy – and a solitary hike to the lighthouse at the end of the the islet of Mykineshólmur on Mykines, an island where puffins greatly outnumber people.

Planning

I bought the Bradt guide to the Faroe Islands a month or so before I travelled and as ever, it’s an informative and eminently readable guide. If you are planning an independent visit to the Faroe Islands it will be invaluable to your preparations.

Thanks

I travelled to the Faroe Islands on a press trip as a guest of Atlantic Airways who were efficient, friendly and best of all laid back about seat swaps so we could all grab a window seat. Visit Faroe Islands and Visit Sandoy arranged a diverse and memorable itinerary, so much so that I’m already planning a return visit at some point in the not so distant future. Their accommodation choices, the Hotel Føroyar overlooking Tórshavn and the Hotel Sandavik on Sandoy, were comfortable, contemporary and classically Scandinavian.

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Though I paid for my connecting flight, I’m grateful to Holiday Extras for taking care of my airport parking at London Stansted, particularly as they chose the very convenient Short Stay Premium option.


To recline or not to recline?

That is the question that has provoked a storm of impassioned comments this week after the Telegraph announced that British Airways was introducing 35 new planes on its short haul routes with non-reclining seats.  Here’s the original article:

http://www.telegraph.co.uk/news/2018/01/07/british-airways-passengers-will-no-longer-able-recline-relax/

The ensuing headlines screamed that BA was fast turning into a low-cost carrier, but that’s not what people have been arguing about.  A survey by Skyscanner in 2013 claimed that 91% were in favour of banning reclining seats on short haul flights:

https://www.skyscanner.net/news/calling-time-reclined-airline-seats

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Reclining seats on long haul planes are a boon, particularly on overnighters.  Economy class is cramped, and let’s face it, we’d all happily upgrade if funds permitted.  But for many of us, the choice is to fly economy or not fly at all, so we fold up our legs and get on with it.  It’s one of the few times when I wish I was young again.  The ability of millennials to tuck themselves up and nod off to sleep for eight straight hours is something I now struggle to achieve in a full sized double, let alone a tiny aeroplane seat.

But that whole cramped arrangement gets a whole lot worse when someone in front reclines their seat into the space in front of my knees.  I’m not especially tall, but I do have long legs, so a battering to the kneecaps is a real possibility.  I pity 6 footers.  I read this week that one man was left with bleeding knees after someone reclined without warning.  It’s all very well saying that you have the right to use the space – after all, you’ve paid for that seat, recline and all – but if someone is going to get hurt in the process, surely there’s room for some give and take?

In the States, planes have even been forced to divert over legroom wars.  This report from the Telegraph written in 2014 refers to the Knee Defender, a product that’s still on sale, as the trigger for an air rage incident that necessitated an unscheduled landing.

http://www.telegraph.co.uk/news/aviation/11064259/Knee-defender-causing-chaos-on-flights.html

Surely it’s better to put up with a bit of discomfort than to have your travel plans severely disrupted – and even face charges?  It’s a shared space; there has to be a bit of give and take.  I don’t expect someone to turn round and ask my permission to recline, but but I do appreciate it when they do so slowly so I have chance to grab my drink and rearrange my legs first.  Likewise, while it’s perfectly OK in my book to recline on a long haul flight, I don’t expect to be eating my meal with no space for a tray table and so always ask the flight attendant to have a word with the person in front if they haven’t yet reclined.

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But on short haul flights, is it really even necessary to have the facility to recline?  Perhaps I’ve been conditioned after years of flying with Ryanair, but I just don’t even think about it on a short flight.  I’m hopping over to Amsterdam this month and there’ll barely be enough time to sit down, let alone recline.  Even on the longest short haul flights of around four hours, it’s not really a hardship to sit up straight.  If I’m stiff, I can walk around the cabin to stretch my legs.  However, for those hubbing through Heathrow, they’ve already come off one flight and don’t need the discomfort of a cramped second leg.

So this news isn’t a deal breaker for my relationship with BA.  And of course, no one’s forcing anyone to fly BA.  You can choose not to do so and opt for a different carrier.  That said, you probably won’t find yourself sat next to me on BA any time soon, not least on one of their short haul routes.  It’s not the cull on free food or even the IT disasters that have left passengers stranded.  No, it’s price.  The budgets are still usually cheaper, even more so for me when I factor in the additional cost of getting to Heathrow over Stansted.

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But for those banging on about reclining seats, well, I think it’s the shape of things to come.  Airlines have been forced to change to stay in business.  The rise and continued popularity of the low cost carriers prove that people are happy to unpackage their fares and pay only for what they need.  I think BA’s making a smart decision to ditch the reclining seats and make room for additional paying passengers.  But will you be one of them?


Review of Thomas Cook Airlines

I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. So what’s it like to fly Thomas Cook Airlines?

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Timing

I chose to fly to Cape Verde, and at the time of booking, I was flexible about which of its nine inhabited islands I would fly to.  The only direct flights from London were with Tui (formerly Thomson) and Thomas Cook Airlines.  I could have flown with scheduled airlines but it would have meant an indirect flight, such as with TAP via Lisbon.  The flight times were convenient too, with an 8.05am outbound option and a 2.45pm inbound flight.  Flying on a Wednesday worked for me, though to get a daily flight option I’d have needed to fly indirect.  From LGW Thomas Cook Airlines fly in winter; in summer the only flights offered depart from Manchester.  But with November temperatures in the late twenties, the islands are a good choice for a winter break, if a little windy.

Additional costs

Though the base fare was reasonable – and even more so now November is almost over – the airline’s pricing model worked on getting its passengers to pay for add-ons.  Some of these prices were pretty steep.  £10 for each sector secured you a hot meal, a suitcase was £25 each way and allocated seating cost from £13 per leg.  I opted just to take a suitcase, given that the carry-on dimensions (55cm x 40cm x 20cm) and, especially, weight limits (6kg) weren’t sufficiently generous for a week-long holiday.  This would be higher on the all-inclusive Economy Plus tariff but the price difference was significant, making it poor value for money.  I didn’t choose the seat allocation and was randomly allocated a middle seat in each direction.  A polite request with the check-in staff got this changed to an aisle seat both ways, but of course this can’t be guaranteed.

On-board service and comfort

The Sal flight operated on an Airbus 321.  Legroom was 28″, 2″ less than on a Ryanair short haul flight.  On this six-hour mid-haul flight, that’s cramped, and I was glad of the aisle seat to be able to get up and stretch my legs frequently without disturbing other passengers.  Service on board was excellent, the cabin crew without exception polite and professional.  Ground staff also conducted themselves well.  Many travellers were on package holidays and thus met by a member of the Thomas Cook team, but as I had booked a flight-only option I had no interaction in this respect.

Other information

There’s an entry visa requirement for UK travellers headed to Cape Verde and this currently can be purchased for €25 on arrival.  So long as Advanced Passenger Information (API) is completed via the Thomas Cook website 7 days or more in advance, this is paid for by the airline even if you are on a flight-only booking.  There’s no need to queue at the visa desk on arrival, saving you time when you get there.

The verdict

Would I travel with Thomas Cook Airlines again?  I was impressed by their punctuality and professionalism.  However, the lack of flexibility in their schedule and the steep cost of extras means this wouldn’t be an airline I’d consider travelling with again, unless like this route, all the scheduled options were indirect flights.


Why you should do your homework before booking a flight

I had an interesting conversation with a lady the other night about the financial situation of airlines.  A number of airlines have made the news recently for the wrong reasons, including Monarch and its demise.  Her take on things was that it would have been perfectly reasonable to book with them because they’d been around for so long and if you’d travelled with them before, it would be unnecessary to check them out because you would know they were OK.

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Monarch Airlines plane by Andy Mitchell CC BY-SA 2.0 via Flickr

I had a different opinion.  Monarch’s financial woes over the preceding few years had been well-documented in the press.  Anyone doing even the most rudimentary of Google searches would have thrown up a number of articles filling out a picture of money troubles and the importance of the end of September deadline to renew its ATOL certificate.  But given that hundreds of thousands of travellers were caught out, I’m guessing my expectation that people wouldn’t shell out hundreds of pounds without checking out the robustness of the company was inaccurate.

What’s also interesting is that following the whole Ryanair mismanagement debacle, many people assume that Ryanair is in a difficult position financially.  According to industry business analysts, however, it’s not.  The graphic on this link reveals that they think it’s in the best position of any European airline when it comes to the risk of going bankrupt:

https://www.msn.com/en-gb/money/news/planning-a-europe-trip-the-airlines-that-are-in-financial-trouble-%E2%80%94-in-one-chart/ar-AAtYGw4

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If the Dow Jones researchers are to be believed, then it might be an idea to be think carefully before about booking a flight with Turkish Airlines or Pegasus at the moment.  I’ve flown with both and had excellent experiences but last year business was difficult for both of them. The former posted a 2016 loss of $77 million, the latter $36.1 million.  You can read more at:

http://atwonline.com/airline-financials/turkish-airlines-posts-77-million-net-loss-2016

http://atwonline.com/airline-financials/pegasus-airlines-posts-361-million-loss-2016

But then in the case of Finnair, they seem to be doing significantly better than their position on the chart would suggest.  Though Dow Jones suggest they fall into the “In Trouble” category, this article appears to refute that speculation:

https://yle.fi/uutiset/osasto/news/finnair_announces_best-ever_quarterly_results/9899848

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Norwegian Dreamliner by Juraj Patekar CC BY 2.0 via Wikimedia Commons

Personally, I’m being cautious over booking with Norwegian at the moment.  Their rapid long-haul expansion is, in my book, cause for concern, given the history of low-cost airlines and trans-Atlantic flights in particular.  I also wonder whether it’s a coincidence that after they announce the commencement of a London to Singapore route, Qantas cans their Dubai layover on their London to Sydney route and goes back to making Singapore their stopover destination.

Whatever your own take on the situation (and I’m not advising you to follow my lead), Norwegian Air currently have a lot of new planes to pay for and face plenty of competition.  Norwegian Air’s CEO has been quick to counter that the airline is in good financial health, but this Reuters article also references the potential impact of their CFO quitting in the summer:

https://www.reuters.com/article/us-norwegian-air-strategy-insight/norwegian-air-under-pressure-to-boost-finances-idUSKBN1AA1MR

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I’ll stick to my earlier assertion: if you’re planning on booking a flight, do a little research on your chosen airline first.  Take the sensible precautions: make sure they’re ATOL protected where that applies (charters and packages in general terms), pay using a credit card as your outlay will be protected if the flight is over £100 and consider taking out scheduled airline failure insurance in situations where you wouldn’t be covered if you didn’t.


Just back from: a day trip to Venice

Regular readers of this blog will know how I’ve made a number of day trips by air to some of Europe’s most captivating cities.  Yesterday saw me jet off to Venice, in perhaps my most ambitious trip yet.

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You’ll find a full list of the others at the bottom of this post or on my Index page here:

https://juliamhammond.wordpress.com/index/

While I’m not suggesting for a minute you’re going to truly get under the skin of your chosen destination in such a short space of time, it is great when you have little or no holiday left but still have that pressing need to travel.  Or in my case, a desire to keep two dogs out of kennels and into Daddy Day Care which is always a priority.  If you believe those predicting Brexit will put an end to cheap European flights from the UK, time could be running out to snap up a bargain.  Here’s the how, where, when and what of Venice in a day.

Getting there

My local airport is Stansted, the main UK base of Ryanair, and once again it was to the controversial budget carrier that I looked for my cheap fare.  Normally, Ryanair flies in to Treviso airport, but while the airport has been closed for essential runway maintenance, flights are being rerouted to Marco Polo instead.  Marco Polo also has the advantage of being closer to the city and well connected by both boat and bus.  The current closure lasts until 18 October, but it’s worth keeping an eye out as it’s not the first time I’ve read flights have been diverted.  My flight departed on time from Stansted at 0620 and touched down ten minutes ahead of schedule at 0910.  The return left a few minutes after its scheduled departure time of 2230 and taxied to the terminal to unload us at 2355, about 15 minutes late.  Total ticket cost this time was £34 return.  I should also add, as per usual I didn’t bother with a seat reservation and got a randomly allocated window seat on the outbound flight and an aisle on the return leg.

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To reach Venice from Marco Polo it’s possible to catch a bus.  An express service takes around 20 minutes to make the journey to Piazzale Roma, near the top end of the Grand Canal and the city’s Santa Lucia station.  Return tickets cost 15 euros.  But to arrive in style, I figured I needed to arrive by boat, though my budget most certainly doesn’t stretch to water taxis.  There are, however, direct transfers from the airport with Alilaguna who offer a reliable service on one of three routes.  This is double the price of the bus at 30 euros for a return, but in my mind well worth the cost.  However, I should mention you do sit low in the boat, which isn’t great for sightseeing if you aren’t tall.

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I opted for the orange route as it takes you via Cannaregio and then down the Grand Canal.  Journey time to the Rialto Bridge was just under an hour.  From there, the boat continues down to Santa Maria del Giglio, just short of St Mark’s.  It was busy, and I had to wait for one boat to leave before getting on the second one, which added about a 30 minute delay to my journey.  However, the boats serving the blue route were bigger and there wasn’t a wait.  They loop via Murano and Giudecca instead, and calling at San Marco on the way.  This is a really convenient option if seeing Murano’s famous glass is on your wishlist.  However, it does take about 90 minutes to get to San Marco and it doesn’t transit the Grand Canal.  The way I see it is that this transfer is part of your day out rather than just transport, but if time is the priority then the bus is a no-brainer.

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Note: From Treviso, an airport bus scheduled to coincide with arrivals takes around 70 minutes to reach Piazzale Roma.  Make sure that you’re on the ATVO bus and not the Barzi bus as the latter calls at Mestre station rather than Santa Lucia (requiring a second train journey to get to the city) and also Tronchetto Island which is again inconvenient for Venice’s top attractions.

The links you’ll need (including timetables, fares and maps):

ACTV bus and city boats: http://actv.avmspa.it/en

Ailaguna boat: http://www.alilaguna.it/en

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Getting around

Venice is time-consuming to get around, which is why I refer to this as my most ambitious day trip to date.  Because of the lack of roads, you either have to walk or take to the city’s canals.  It’s a pleasure to wander on foot, but the downside is that many alleyways are dead ends leading to canals or courtyards.  Without a good map (or even with one) you’re likely to get lost.  I relied on a combination of paper map, Google map navigation on my phone and a general sense of direction.

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Those of you who know me will realise the latter is pretty much non-existent.  Narrow streets and a maze of densely packed buildings mean that sometimes Google maps don’t quite have your location right.  I also struggled with night mode, as the canals and alleys have almost no contrast – the waterways are such an essential aid to navigation that I switched it back to day mode.  Fortunately even with very limited Italian, people were helpful to my pitiful “Scusi, dove Rialto Bridge?” attempts at conversation and pointed me in the right direction with a smile.

There has been a lot in the press about how residents are fed up with the city being overrun by tourists; the historic centre’s residential population numbers only 55,000 now, compared to an estimated 28 million visitors annually.  Do the maths: that’s more tourists per day than the number who actually live there.  Whether it was because I visited in the quieter shoulder season or whether such irritation has been exaggerated in the press, I didn’t see any indication of  frustration with tourists invading locals’ space.  But it’s certainly not an issue to brush under the carpet.

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Due to the unhappy marriage of being time-poor and totally incompetent at map reading, I decided to splurge on a day pass for the city’s ACTV boats.  This cost 20 euros and can be purchased at the many ticket booths near the jetties.  (The jetties themselves are easy to spot being a) near the bigger canals and b) on account of their bright yellow livery as in the photo below.)  You do have to validate the pass before you step onto a floating jetty, or risk a hefty fine.  Look for a white oval terminal as you step off dry land and tap the card against it.  I got my money’s worth hopping on and off, but you’ll need to make several journeys to cover your outlay.

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Things to do

With so many sights to choose from, whittling down what’s easily a month’s worth of sightseeing into the nine hours I had in central Venice was tricky to say the least.  It helped that this was my third trip to Venice, so I’d already seen the main attractions and (fortunately for me) years ago, well before selfie sticks had been invented.  I was also keen to test out the new policy of the Venice authorities which is to encourage people to explore off the beaten track.  You’ll find a wide choice of suggestions here (when they first pop up, you might think they’re written only in Italian but they’re actually dual language with English too):

http://www.veneziaunica.it/en/content/itineraries

I began my day by alighting at the Rialto Bridge boat jetty and crossing the bridge itself to the adjacent market.  Originally the market moved to this location in 1097, but a 16th century fire destroyed almost everything in the vicinity.  The market was rebuilt and despite being a stone’s throw from the tourist crap which lines the bridge and its environs, manages to retain more than a little of its charm.  There’s plenty to see, including more varieties of mushrooms than you could ever expect to see back home, capsicums done up like posies of flowers plus of course a pungent but vibrant fish market.

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There’s a treat tucked around the back of the market in a hard to find alley (even with the address, Sestiere San Polo 429, it was concealed so well it took me a while to find either of its two doors) What I’m referring to is Cantina do Mori, the bacaro which claims to be the oldest in Venice.  This tiny bar whose ceiling is hung with dozens of copper pots still retains a customer base who are happy to share their local with tourists like me.  It’s been around since 1462 and once counted the infamous lothario Casanova among its clientele.  Today, it’s still a popular place to go and have an ombra (Venetian slang for glass of wine) and soak up the alcohol with some cicheti (or in English, cicchetti), the Venetian equivalent to Spanish tapas.

Eventually, I prised myself away from the bar and its surroundings.  I decided first to take a stroll in search of Venice’s narrowest street.  Calle Varisco is just 53cm at the little end, though mercifully for pedestrian flow, it widens as you walk down.  If I’m honest, I was a little underwhelmed; several properties off the street were having work done and there was a fair bit of rubbish around as a result.  Forget what you’ve read: it’s not the narrowest street in the world (that’s a German one) and it’s not even close to being the slimmest in Italy.

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Moving on, I headed north and picked up a boat which looped around the Castello district to bring me to the San Zaccaria stop.  I was hoping to see if the church’s flooded crypt was underwater, but it closes from 12 noon until 4pm each afternoon so was out of luck.  Nearby though, I passed Banco-Lotto No. 10 which sells clothing made by inmates at the women’s penitentiary on Giudecca Island.  Sadly, that too was closed, though it shouldn’t have been according to the sign on its doorway.  The clothes looked fabulous, even for someone with my limited fashionista skills.

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Next up was a bookstore, and one which proves that Amazon can’t provide everything.  The Libreria Alta Acqua is a treasure.  Books stacked in precarious piles fill every inch of available space.  Balanced on shelves, filling redundant gondolas and bath tubs, they represent what a bookstore should be.

This is a place to be savoured, to potter and to forget the time or anything else on your mind.  The store owner wandered about, leaving the rather scary looking cat to mind the till while he wheezed and tutted to himself looking for items unspecified but clearly important.  I think I could have watched him all day too.  Out back was the tinest of courtyards with a sign imploring people to climb up some wobbly stairs made of old books to see the view over the canal.

I couldn’t resist walking south via St Mark’s Square.  This might sound odd as I really hate the crowds and the tourist paraphernalia but I think I wanted to see just how bad it was.  On the way, in Calle del Mondo Novo, my nose caught the aroma of a cheese and ham store as my eye was drawn to a pig in the pizza shop window opposite.  Incidentally, I read that you should never eat pizza in Venice as wood-fired ovens are banned with just a tiny handful of exceptions.  The store, Prosciutto e Parmigiano, is known locally as Latteria Senigaglia (that was the name of the original family-run dairy produce store which was set up in 1940).

In St Mark’s Square, I navigated a sea of people who couldn’t have been more synchronised in pointing their mobile phones towards whatever their guide was pointing out had a musical soundtrack been in place.  Pausing only to recreate the famous shot of the gondolas lined up facing out across the lagoon, I hopped on another vaporetto.  This one was bound for the church of San Giorgio Maggiore.  From the top of its belltower, or campanile as they’re called, the views across the city are splendid and of course you look out over the campanile in St Mark’s Square rather than from it.  It costs 6 euros to ascend, but for that they provide a lift, and free entertainment when the bells chime the hour, frightening unsuspecting visitors.  Best of all – no queues.

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It was mid-afternoon and I wanted to explore a little more before I left, so I took a boat a short way up Canale della Giudecca, jumping off at Spirito Santo church to cut back through to the Grand Canal near the Peggy Guggenheim art collection.  Another vaporetto took me to Venice Casino from where I could cut through to the district of Cannaregio.  This is on the Venice authorities’ recommendations list and is where you’ll find the Jewish Ghetto.  It lacked the crowds of St Mark’s and it’s probably very uncharitable of me to hope that the city’s campaign is unsuccessful and it stays that way.

I had planned to have an early dinner in Osteria al Bacco, which is one of the area’s most highly rated restaurants, but got sidetracked by the wonderful Al Timon instead.  You do need to book ahead for dinner reservations, though they don’t always serve what they display in the window.  Get there right on the dot of six when they open to grab a table for cicheti and a Spritz – for something classically Venetian, swap the fashionable Aperol for Campari.

Time was ticking on so I took a last vaporetto ride along the Grand Canal and then bought a ticket for the boat back to the airport.  I’d definitely recommend a visit outside of summer and most importantly, away from the crowd.  Venice is never going to be one of my favourite cities, but it’s growing on me.

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The other day trips by air:
Ibiza
https://juliamhammond.wordpress.com/2017/05/13/just-back-from-a-day-in-ibiza/
Copenhagen Christmas markets
https://juliamhammond.wordpress.com/2016/12/05/just-back-from-a-day-at-copenhagens-christmas-markets/
Regensburg
https://juliamhammond.wordpress.com/2016/11/25/just-back-from-a-day-trip-to-regensburg/
Belfast
https://juliamhammond.wordpress.com/2016/10/17/just-back-from-a-day-trip-to-belfast/
Budapest
https://juliamhammond.wordpress.com/2016/10/07/just-back-from-a-day-in-budapest/
Bremen
https://juliamhammond.wordpress.com/2016/06/07/just-back-from-a-day-trip-to-bremen/
Lisbon
https://juliamhammond.wordpress.com/2014/10/20/just-back-from-a-day-trip-to-lisbon/
Amsterdam
https://juliamhammond.wordpress.com/2015/01/26/just-back-from-a-day-trip-to-amsterdam/


Monarch’s collapse: your rights

Sadly, this morning’s headlines that Monarch has collapsed wasn’t shock news. The company had been in trouble for years, with several bailouts brinking it back from the brink of collapse on more than one occasion. Once, it cleaned up on routes to Tunisia, Turkey and Egypt, but had been badly hit by the slump in tourist numbers to those destinations in the face of terrorist attacks. Its Greek business was hit by the economic crisis and in response, it turned to the saturated markets of Spain to try to balance the budget.

It’s the largest UK airline ever to fail.  That’s no consolation for the estimated 110,000 people stranded or left with their holiday plans in tatters.  This collapse affects at least a  further 300,000 people who are due to fly, perhaps more.

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What to do if you’re on holiday with Monarch right now

Sit tight.  For those booked with Monarch Holidays, the CAA are negotiating with hotels so that you can stay.  If you are asked to pay a bill, keep receipts.  The CAA are saying they will reimburse you, though the end date for this is uncertain as yet.  If you are due to fly home, the CAA are putting on flights to get you home.

A webpage has been set up by the CAA to provide information to travellers.  Find it here:

https://monarch.caa.co.uk/

On this website there are details of flight rebookings.  Click on the airport you are travelling back from and it will open up the flight number and timing of your new flight.  At present, just today’s flights are up, so if you’re due to travel in the next few days, you’ll have to check back later.

If you’re in the UK but have a future Monarch flight or package holiday booked

The CAA’s advice is repeated here:

Flights booked directly with Monarch Airlines from 15 December 2016 onward

Customers with these bookings are not ATOL protected and are not entitled to make a claim to the CAA. You are advised to contact your card issuer, insurer or PayPal for advice on how to claim a refund.

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I add: if you have booked using a credit card and the cost of your flight is £100 or more, you are covered.  (If you book a return flight, the cost of the total must be over £100, i.e. each leg can be under £100 so long as when combined they’re over.)  The credit card company will reimburse you.  If you have booked with a debit card, you might be able to get your money back via something called Chargeback; contact your issuing bank for details.  If you have specific cover for airline failure in your travel insurance policy, this is also a route for recovering your money.  Note that this isn’t a standard clause on many insurance policies.

Back to the CAA:

Flights booked on or before 14 December 2016 directly with First Aviation Ltd trading as Monarch Airlines

If your flight was booked with Monarch Airlines on or before 14 December 2016 and you received an ATOL Certificate stating that your flight is protected with First Aviation, you are ATOL protected. We are making arrangements for refunds to be made as soon as possible to these UK customers.

We will be providing more information on how you should claim shortly. You will be able to submit a claim when we make the Monarch claim form available. Please do not submit a claim until advised to do so.

Bookings made directly with Monarch Airlines from 15 December 2016 onward are not protected by ATOL.

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I add: ATOL protection refers to the Air Travel Organiser’s Licence.  Basically it ensures you don’t lose your money or get stranded abroad if the company responsible for getting you home goes bust.  You receive an ATOL certificate with your holiday paperwork.  What happens is that companies lodge money with the CAA in case the CAA has to step in and get their passengers home.  Monarch’s ATOL licence ran out on September 30th and as they couldn’t afford to renew it, they were forced to call in the liquidators.

If the ATOL-bonded company goes bust, you apply directly to ATOL for your refund.  The CAA website explains what to do, as reproduced here:

Holidays booked directly with Monarch Holidays

Customers booked directly with Monarch Holidays are ATOL protected and will have received an ATOL Certificate when they made their booking. We are making arrangements for refunds to be made on these bookings as soon as possible, and we aim to complete this by the end of 2017 at the latest. We will be providing more information on how you should claim shortly. You will be able to submit a claim when we make the Monarch claim form available. Please do not submit a claim until you are advised to do so.

Monarch flights and Monarch Holidays booked through another travel company or travel agent

If you booked a flight or holiday with another travel company or travel agent you should contact them directly about your arrangements.


What to do if you’re impacted by Ryanair’s cancellations

If you’re affected by Ryanair’s announcement that they are cancelling many hundreds of flights over the next six weeks, you’re going to need to know your rights.  This is how the news broke:

https://www.theguardian.com/business/2017/sep/16/ryanair-cancels-up-to-50-flights-a-day-to-improve-punctuality

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If your outbound flight has been cancelled at short notice:

First, see if you can rebook. According to Ryanair’s website, this should be possible online. People are reporting on social media that the Ryanair helplines are overwhelmed and they’re not able to complete a rebooking over the phone.  Obviously with so many people chasing so few seats at short notice, many are going to be disappointed.  So what then?

If you cannot find a satisfactory rebooking (e.g. your flight is being rebooked but so late into your holiday to make it as good as useless) then you’ll need to apply for a refund.  You may also be entitled to compensation. These are your rights under EU law if the destination is within the EU or if it’s an EU carrier like Ryanair:

Flight cancellation
Flights under 1500km – 250 euros compensation
Flights over 1500km – 400 euros compensation

Note: this only covers you if your cancellation occurs 14 days or less before your flight.  If you are due to travel in more than 14 days’ time and your flight is cancelled, this will be treated by the airline as a rebooking or rerouting.  You still have the right to cancel with a full refund of what you paid for the flights, but will not be eligible for additional compensation.

Delayed arrival whether with Ryanair or alternative carrier
Flights under 1500km – 2 hours
Flights over 1500km – 3 hours

If you are delayed, you are also entitled to food and accommodation vouchers.  Full details here:

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=LEGISSUM:l24173

Note that it can take many months to secure this compensation, despite EU regulations stating refunds must be paid within a week.  Remember you will need to keep all receipts and boarding passes. It’s also a good idea to send letters recorded delivery if you are getting nowhere by email.

If you decide not to travel, have a look at what expenses you’ll incur, such as accommodation that cannot be cancelled at short notice.  The airline is not liable for this.  It will need to be claimed back from your travel insurance company.  Making a claim such as this doesn’t affect your right to EU compensation if applicable.

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If you’re abroad and your inbound flight has been cancelled:

The above applies but you’ll also have to factor in whether you need to be back home as a matter of urgency or can afford the time and money (up front at least) to extend your trip.  You might find it easier to  deal with staff face to face at the airport though this can add to your stress as there will be a lot of other angry passengers there which isn’t going to make you feel better.

You can try to persuade the airline that rebooking you with an alternative carrier e.g. a seat on a rival airline is a better idea.  You’ll have more bargaining power if the airline itself is very tight for space and is struggling to get you somewhere, especially if you’re stranded and they’re having to pay for your overnight accommodation.  Remember if you pay for your own alternative flights, you’re out of pocket.

It can be very hard to get them to pay, as I found out with CityJet a few years ago.  CityJet refunded their own flight (that they cancelled fifteen minutes before departure) but because I didn’t want to wait for an alternative with CityJet or spend another night in Paris even at their expense, I paid for the Eurostar alternative.  I eventually funded it out of the compensation I received eight months later.  Read the full story here:

https://juliamhammond.wordpress.com/2015/03/06/finally-a-win-against-cityjet/

If you can get through on a helpline, that is often better, but you will need to be patient.  Be as calm, polite and flexible as you can, particularly if you need to get back home in a hurry.  Remember the person on the phone isn’t directly to blame and venting your frustration isn’t going to get you anywhere.

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If you’ve a flight coming up which is currently unaffected:

This currently is where most Ryanair passengers are, fortunately, and the social media furore should calm down for the most part now that people know where they stand.  Nevertheless:

Have a Plan B.  Research alternative airlines or other means of transport on the inbound leg.  Check your email on a regular basis so that if your flight is next to be affected, you’re amongst the first to know – and fight for the seats that might be available on alternative flights.

Print out or save to your phone a copy of the EU regulations (see link above) so that there can be no dispute with airline staff about your rights – it will be in black and white.

Double check your travel insurance, especially the limits and excesses for flight delays and flight cancellations.  Again, keep all receipts and boarding passes as you’ll need them to make a claim.  Keep proof of the cancellation.

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What now?

Ryanair’s lack of consideration for their customers, though not a surprise, is still a concern.  They won’t be the first and last airline to do this.  I’ve had similar late in the day cancellations from American Airlines (weather related issues leading to a 48 hour delay in New York when I should have been in Nicaragua) and as mentioned, with CityJet (who didn’t even inform us the flight was cancelled, just checked us in as normal and quietly removed our flight from the departures board).  But for the record, Ryanair, you need to remember who keeps your staff in a job and your planes in the air.

Update 17 September from the excellent Simon Calder at The Independent:

http://www.independent.co.uk/travel/news-and-advice/ryanair-rights-400000-passengers-cancelled-flights-compensation-hotels-meals-caa-a7949916.html

Update 18 September of full list of cancellations on the Ryanair website:

https://www.ryanair.com/ie/en/useful-info/help-centre/travel-updates/flight-cancellations7


Ryanair’s baggage changes penalise those already booked

Today Ryanair have announced that from 1st November, their policy on cabin baggage will change.  Currently, up to two bags can be taken on board, one of standard dimensions (55cm x 40cm x 20cm) and one smaller item (35cm x 20cm x 20cm).  Currently, a small wheelie fits and can be stowed in the overhead bins, while the smaller bag, perhaps a day sack, can be placed under the seat in front.  On busy routes, some passengers are asked to place their larger bag in the hold free of charge.

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Today Ryanair have announced changes to their policy.  Basically, customers opting not to pay for Priority Boarding will lose the right to take some of their carry on with them as they board the plane, instead handing it to staff to put it in the hold.

I have two Ryanair flights coming up, one in October to Venice and one in December to Salzburg.  My Salzburg flight will be affected by the changes.  I was planning to take a bag that was smaller than their maximum dimensions but slightly larger than those of a smaller item.  Now, I have to either rethink the size of that bag or pay a £6 priority boarding fee for each leg to be able to take the luggage I planned.  The Ryanair website states that the policy will be introduced on 1st November for all travellers, regardless of when they’ve booked.

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That’s not playing fair.  We took out the contract and now the details are unilaterally being changed.  If I take the bag I planned, and the policy is implemented as per the rules, I’ll either have to check it at the gate free of charge and incur a delay when I arrive waiting for luggage, or risk being denied boarding.  So effectively, my flight has gone up by £12 if I wish to take the luggage I planned.  Had I paid for Priority Boarding at the time of booking, it would have cost £5 each way; to do so retrospectively it will be £6 each way.

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I understand why Ryanair have taken this step.  The amount of luggage being dragged on board is reaching ridiculous levels and boarding is a much slower process because of it.  But it does seem underhand to introduce a change to existing bookings without notice. Will this be the end of my love affair with Ryanair?  Probably not.  Do I feel like I’ve been cheated out of £12?  Yes.  The Ryanair haters are going to have a field day with this, and for once, rightly so.

Are you affected?  Full details from Ryanair’s website here:

http://corporate.ryanair.com/news/ryanair-to-lower-checked-bag-fees/


Border control queues in Europe – and how to beat them

Today’s news has been full of horror stories of British travellers caught up in excessive queues at some of Europe’s busiest airports.  If you haven’t seen it, try this article from the BBC:

http://www.bbc.co.uk/news/uk-40824027

Sadly, though changes in legislation have worsened the situation, it’s nothing new. Miss your flight, and you’ll find the airline and the airport pass the blame back and forth, leaving you frustrated and potentially out of pocket. So what can you do?

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Take out a decent insurance policy

Many travel insurance policies will cover you for missed departures, but check the small print in case there are any exclusions. Also check the amount covered – and work out whether this is going to be sufficient to cover a night in a hotel and the cost of a replacement flight.

Get to the airport early – and don’t wait for your gate number to be displayed

Queues for security are going to be lengthy in peak summer season, so you should be aiming to get to the airport in plenty of the time regardless. But once you’re through security, you need to go through passport control too. In some airports, this can be tucked away in a quiet wing of the airport serving just a few gates.

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If your gate isn’t displayed early, by the time you start to line up, you may have cut it too fine. I almost missed a flight from Malaga to London a couple of years ago for this very reason – so don’t risk having to be very un-British and queue jump like I did. And if I pushed in front of you and you’re reading this, I’m very sorry – and hope you made your flight too!

My advice is to go through passport control even if your gate isn’t displayed on the boards – if there are multiple passport controls, in my experience the border control officials will redirect you. Just look suitably apologetic as I did and make sure you head off in the right direction.

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Consider booking a package

If you book a package holiday with an operator with has its own fleet of planes, such as Thomson (other operators are available!), then the same company is responsible for getting you from the hotel to the airport and from the airport to Britain. At the very least this is going to reduce the buck-passing.

Have you any tales to tell? I’d love to hear your experiences.


Everything you need to know about flying

The title’s a bit of an exaggeration – at the very least a work in progress – but I’m in the process of creating an index for my blog posts. Here’s the first instalment. With years of independent travel under my belt there’s a lot of advice I can share about airlines and air travel. From finding business class flights at fares lower than economy to what to do if your flight is cancelled, there’s a blog to help.
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Tips for saving money on flights
https://juliamhammond.wordpress.com/2014/10/15/nine-tips-to-save-money-on-flights-and-one-to-avoid/
Cabin baggage charges
https://juliamhammond.wordpress.com/2017/07/22/the-increasingly-thorny-issue-of-cabin-baggage/
What to do if you miss your flight
https://juliamhammond.wordpress.com/2016/07/27/what-to-do-if-you-miss-your-flight/
How to travel business class for the price of economy
https://juliamhammond.wordpress.com/2016/07/18/how-to-fly-business-class-for-the-price-of-economy/
Are business class flights really worth the extra?
https://juliamhammond.wordpress.com/2016/06/14/are-business-class-flights-really-worth-the-extra/
How to survive a long haul flight
https://juliamhammond.wordpress.com/2016/05/03/how-to-survive-a-long-haul-flight/
What’s it like to travel long haul on a budget airline?
https://juliamhammond.wordpress.com/2017/01/19/whats-it-like-to-travel-long-haul-on-a-budget-airline/
Thoughts on airports
https://juliamhammond.wordpress.com/2016/05/24/its-almost-time-to-go-to-the-airport/
Transport options from Heathrow to London
https://juliamhammond.wordpress.com/2015/12/07/how-to-get-the-best-out-of-a-heathrow-layover/
How to get the best from a Heathrow layover
https://juliamhammond.wordpress.com/2015/12/09/how-to-get-the-best-out-of-a-heathrow-layover-part-2/
Getting your money back if your flight is cancelled
https://juliamhammond.wordpress.com/2015/03/06/finally-a-win-against-cityjet/


The increasingly thorny issue of cabin baggage

Airline Jet2 are in the news this weekend, with an article in the Daily Mail highlighting their new policy of charging for guaranteed cabin baggage.  You can read the article here:
http://www.dailymail.co.uk/news/article-4719308/Now-airlines-charge-bring-HAND-LUGGAGE.html

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I was a little suspicious, given the propensity of the Daily Mail to be economical with the truth, so I did some fact checking.  Buried within the Jet2 website, and revealed as far as I could see only after you have reserved flights and are well into the booking process, is the opportunity to pay extra to keep your bag with you:

Subject to availability, you can pre-book “guaranteed cabin baggage” for an extra charge, and if you have purchased this service, you will not be asked to put your hand baggage in the hold (unless it exceeds the weight and size requirements detailed above or operational requirements apply).  If we require your guaranteed cabin baggage to go into the hold for operational requirements, you can contact customer services to arrange a refund for any charges which you have paid for this service.

I tried a sample booking of a flight from Stansted to Dubrovnik.  The cost of ensuring your cabin baggage made it into the cabin with you (subject to those operational requirements not being necessary, of course) was £3 per person per leg, a little more than the £2.59 quoted in the Mail’s article.

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Would you pay it?

I’m not sure I would.  But then I’ve rarely taken a suitcase on board and instead prefer to check it or, better still, leave it behind.  I find it irritating to wait while wheelie after wheelie bangs its way down the aisle, though with airlines charging to put such luggage in the hold, I can hardly blame those doing so.  But this not only slows boarding, it often means that there’s too much luggage to fit.  I’ve taken many a Ryanair flight – the airline guarantees only the first 90 carry on bags will make it on board – and watched it all kick off as people are asked (or not) to hand over their bags.  My fairly small day pack has always made it on board, I presume because it can fit between my feet and wouldn’t have to be placed in the overhead bins.

Wizz Air, it would seem, have had to backtrack on their plans to charge for guaranteed larger sized cabin baggage.  You can take on a bag of up to 42x32x25cm free of charge, but to carry on an item up to the maximum dimensions (55x40x23cm) there’s a price to pay.  Until 29th October 2017, this can be anything from 10 to 20 euros according to the small print on their website (35 euros if you take care of business at the airport), but this add-on disappears after that date, supposedly incorporated into the price of your seat.  Have Wizz caved under the pressure of customer complaints, I wonder?

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At this point, you’re likely to be muttering things about budget airlines, but they’re not the only offenders.  Increasingly, scheduled, so-called full service airlines are supplementing their fares with extra fees and charges.  And when it comes to revenue “earned” by such add-ons, you might be surprised to learn who the worst offenders are:

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Some airlines are worryingly reliant on additional revenue as a share of their total earnings.  You can read the full report here:
http://www.telegraph.co.uk/travel/news/airlines-that-rely-most-on-extra-charges/

So, even on a scheduled airline, if I want to select my seat in advance (and even as a solo traveller I might, or risk being stuck in that middle seat that no one wants) I’m likely to have to pay for the privilege.  At the moment at least, I’m not likely to have to hand over my carry on luggage but who knows how long that might last?

I don’t think we’ve seen the last of this.  As travellers, if we’re determined to do so on as low a budget as possible, we’re going to have to think hard about what we really need to take with us.  I shared my packing tips here:
https://juliamhammond.wordpress.com/2016/02/28/packing-tips-from-someone-who-learnt-the-hard-way-2/

Taking large suitcases will perhaps become a luxury rather than the norm.  It will certainly be interesting to see if Jet2’s new policy lasts the distance, and if it does, whether other airlines will follow suit.

What are your views?  Would you pay to ensure your bag comes on board with you or do you think it’s one rip-off too many?  I’d love to hear what you think.


What you need to know about the US laptop ban

Much has been written in the press over the past week on the subject of a ban on larger electronics items entering the United States with airline passengers.  Following on from the March policy shift in which inbound flights from certain Middle Eastern and North African destinations, there’s speculation that such a policy could be extended to European destinations.

What’s the current situation?

At present, passengers travelling to the US from ten airports are affected: Queen Alia International Airport (AMM), Cairo International Airport (CAI), Ataturk International Airport (IST), King Abdul-Aziz International Airport (JED), King Khalid International Airport (RUH), Kuwait International Airport (KWI), Mohammed V Airport (CMN), Hamad International Airport (DOH), Dubai International Airport (DXB) and Abu Dhabi International Airport (AUH).

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Large electronics items, including laptops but also larger cameras like DSLRs and tablets such as the iPad, must be carried in the hold and cannot be taken on board the flight.  How airlines are implementing this varies, but some are offering gate check in and secure packaging in the form of bubble wrap and cardboard boxes.  This policy doesn’t extend to the return leg; flights departing the US for these ten airports are not subject to the same restrictions.

So why are people getting upset?  Surely they can do without their gadgets for a few hours?

As talk grows about an extension to the ban, so too do certain worrying facts emerge.  Many of these larger items are powered by lithium ion batteries, which up to now have been banned from the hold for safety reasons.  They carry a risk of catching fire, something that could have disastrous consequences if unnoticed.  The FAA itself stated its concerns in 2016:

http://abcnews.go.com/US/lithium-batteries-spark-catastrophic-plane-fires-faa-warns/story?id=36816040

There’s more here, from The Independent:

http://www.independent.co.uk/travel/news-and-advice/laptop-ban-uk-flights-usa-america-donald-trump-british-airline-pilots-association-heathrow-a7736076.html

There’s also the issue of sensitive data on company laptops and directives from some businesses to their employees requiring them to keep such equipment on their person whilst travelling.  For the regular tourist, it’s more a case of a lack of insurance.  I might just about be able to cope without my iPad on a long flight if I went back to those old fashioned paperback things I used to lug around, but if the airline then loses my suitcase, my travel insurance policy won’t pay out.  I really can’t afford to replace my DSLR if the lens gets smashed in transit.  So, with a flight to Houston looming on Friday, I’ve been watching the TSA website and Twitter like a stalker.

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So have they made a decision yet?

There were some misleading headlines last week, like this one in NYMag following a piece in The Daily Beast:

http://nymag.com/selectall/2017/05/laptops-banned-in-plane-cabin-on-flights-from-europe-to-u-s.html

Retweeted and quoted to within an inch of its life, The Daily Beast’s article, claiming an announcement would be made Thursday 11 May, sparked an angry reaction.  In part, there was a touch of indignation along the lines of European nations being way too civilised to be lumped together with the Middle East.

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But amidst all the fuss, some serious issues for the Americans began to be raised, not least the impact that it would have to the US economy and its tourism sector.  This article from The Independent explains:

http://www.independent.co.uk/travel/news-and-advice/laptop-ban-on-flights-electronic-devices-travel-industry-airlines-travelport-a7737671.html

Yes, you read that right: 1 in 3 potential foreign tourists would think twice about going if this policy becomes a reality.  I’m among them.  I’d be seriously concerned about that fire risk, especially on such a long flight.

Here’s a follow up article, also from The Independent:

http://www.independent.co.uk/travel/news-and-advice/laptop-ban-europe-economic-tsunami-travel-industry-electronic-devices-flights-plane-hold-uk-usa-a7740396.html

I’m hoping, as we get closer to my departure date, that even if the electronics ban is widened, the changes won’t take effect until after I’m there.  Getting my valuables back to Blighty in one piece will be, as it has always been, down to me.  But after that, much as it pains me to say given my love of the USA, I’d have to give it a miss, at least until the TSA came to its senses once more.  It was reported that the TSA met with representatives of the US’ major airlines last Friday to see how a ban could be implemented; sources indicate that further meetings were to be held with EU personnel today.  At the time of writing, there’s been no announcement.

Watch this space.

Update 18.5.17

Well as it turned out we didn’t have to wait too long for an update.  Common sense has prevailed and the EU have persuaded the US authorities that widening the ban on larger electronics would be foolish:

http://www.bbc.co.uk/news/world-europe-39956968

The ban still exists for the ten Middle Eastern and North African airports, so think about your safety before you opt to fly.  Happy travels!


Flight news: Honduras

While parts of Central America have been blessed with direct flights from Europe for some time, others have been a bit more disconnected.  Honduras is one of those places.  But now, with the launch of a weekly flight from Spain, it’s possible to get there a little quicker.  When I visited Honduras a few years ago, getting there involved an overnight layover in Houston, adding both considerable time and expense to the journey.  Air Europa’s flight from Madrid at first might appear to be less than ideal, arriving shortly before 5am in what was once the world’s worst hotspot for murders.  (San Pedro Sula has now passed the Murder Capital of the World crown to the Venezuelan capital Caracas.)  But this late departure means that a connecting ticket from the UK is possible and you no longer have to lose a day of your holiday just to get there.

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Honduras might not be the first place that springs to mind if you’re looking to holiday in that region, especially in terms of safety.  But it’s easy to get straight out of San Pedro Sula and the early arrival means you’ll have plenty of time to reach somewhere both safer and more beautiful well before nightfall.  Copan Ruinas is one such place.  I spent a pleasant time there in 2014, riding horses out to the Guatemalan border, drinking the excellent locally-grown coffee and exploring some of the least crowded Mayan ruins in the region.  Visitors were outnumbered by scarlet macaws by some considerable margin.

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While I’d still be loathe to recommend spending any more of your time in San Pedro Sula than is absolutely necessary, the country’s Caribbean coast is as laid back as they come.  It’s well worth risking the journey back to San Pedro Sula’s airport after your Copan Ruinas sojourn to make the short hop to Roatan Island.  It’s the perfect place to unwind in the sunshine, sink your toes in the sand and sip a cocktail or two.

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When are we going?

 


What’s it like to travel long haul on a budget airline?

Update autumn 2019:

While I’ll leave this post up as some of the issues about travelling long haul on a budget airline are still valid, this route no longer operates. In addition, there have been some concerning reports about the financial health of Norwegian Air in the travel press. Some long haul routes have been cut as the airline makes efforts to return to profitability. This report from the FT gives some background, but for the meantime, it’s a case of buyer beware. If you choose to book, particularly if that’s some time in advance of when you plan to travel, make sure you have adequate travel insurance that covers you for unexpected accommodation bills and new flights, just in case.

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It’s one thing to pay a few pounds and hop on a Ryanair flight across the Channel, but what’s it like to travel long haul on one of the budget airlines. I put it to the test using Norwegian to carry me across the Atlantic and here’s what I thought.

Flights: LGW to SJU

Norwegian operates flights twice weekly departing Wednesdays and Saturdays.  They offer fares from under £300 return if you book well in advance which compares favourably with scheduled airlines serving other direct flight Caribbean destinations such as Antigua and Barbados.

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Check-in
Unlike their European routes, it’s not possible to check-in online with Norwegian for destinations to the USA and that included our destination, the US territory of Puerto Rico.  That’s not such a big deal when you’re departing from a small airport, but I was a little apprehensive as to how long the wait would be to check in at London’s busy Gatwick Airport.  In the event, it took less than half an hour to get checked in and proceed to security which wasn’t as bad as it could have been.

Baggage

Checked baggage comes at a price; £25 for each sector if pre-booked but significantly more if purchased at the airport.  Travelling with my husband, we decided to take one full sized case and the rest as carry-on.  My much travelled Samsonite wheelie almost exactly matches the dimensions of Norwegian’s permitted carry-on at 55 x 40 x 20cm (Norwegian allows 55 x 40 x 23cm).  It’s a light case, which is a factor as it has to be lifted into the overhead bins and doesn’t go over the 10kg weight limit.  But it’s also spacious, and easily big enough for a week’s worth of clothes for the Caribbean, though if you were heading further north at this time of year to one of the big US cities served by Norwegian you’d be struggling for space.

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Seat assignment

Normally, my husband and I wouldn’t bother to pay extra for seat assignment on a short haul flight, but we decided to go ahead as this was a nine hour flight.  Each way cost us £25, a total of £100 to sit together.  I do think that’s steep.  We chose from an online seating plan opting for the back row of the plan (row 40) as this has a 2-3-toilet configuration, meaning we expected to have the section to ourselves.  You can see it here at Seatguru:

https://www.seatguru.com/airlines/Norwegian_Air_Shuttle/Norwegian_Air_Shuttle_Boeing_787-8.php

However, although we were still on a 787 Dreamliner, the plane we ended up travelling on had 42 rows ( though 40 on each of the side sections) and they were 3-3-3.   This was what we got:

https://www.seatguru.com/airlines/Norwegian_Air_Shuttle/Norwegian_Boeing_787-9.php

So we ended up with someone next to us which was a bit of a disappointment.  Fortunately, few people seemed to be using the rear toilets so it wasn’t too disruptive.

Legroom

On the outward leg, we found the space to be really cramped.  Neither of us are exceptionally tall, but we do have long-ish legs.  When I checked I was surprised to find that the legroom at 31-32 inches was similar to most long haul airlines.  The width also compared to the norm at about 17 inches, though this would have been more comfortable if we’d have had window and aisle as we expected rather than window and middle which is what we got.  We could have opted to pay extra for Premium Economy which offered a seat pitch of 46 inches.

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Food

Neither of us felt it would be a good use of our funds to pay for the in-flight meals, opting instead to have a meal before we left and take snacks on board and pay for drinks airside.  We were happy with this decision; the trays of those fellow passengers opting for meal service looked OK but not over-generous and we didn’t feel we’d missed out.  A lot of people had done the same as us.  It was an even better decision on the return journey when we had a shorter journey (thanks to a speedy tailwind) and of course, being an overnight flight, we slept for a significant portion of the journey.

Entertainment

The choice of entertainment was perfectly reasonable though I had a good book to read so didn’t end up watching any of the content.  There were recent films I hadn’t seen.  You should be aware that you either need to purchase headphones or bring your own.  Also it’s worth noting that the WiFi that you find on some European flights with Norwegian isn’t available on their Trans-Atlantic routes.

Blankets and pillows

These aren’t given out free of charge as you’d find with a full service airline.  You can buy a blanket at a cost of $5 but we found bigger, fleecier and warmer ones in Walmart for $3 a pop.  Since we unpacked, they’ve been appropriated by the dogs!

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Dreamliner

This was my second time on a Dreamliner after flying from Easter Island to Santiago de Chile on one in 2015.  They make a big deal about cabin pressure, mood lighting and windows that have sunglasses mode, and claim this helps to alleviate the issues with jet lag.  I’m not sure this had an effect, though as there’s only a 4 hour time difference the effects of jet lag would be minimal anyway.

The verdict

Would I fly Norwegian Trans-Atlantic again?  Yes, I’d definitely consider it.  I was happy with the experience overall though I’d see if I could upgrade to an extra legroom seat next time.  In the interests of marital harmony I’d probably be best not to comment on whether sitting with my husband was worth £100!

Update May 2017

At the time of writing it’s unclear whether Norwegian will be flying the LGW-SJU route this autumn. The airline is considering whether it will fly to Puerto Rico at all, but if it does, the London route will probably be the only one to survive the cull, managing 81% occupancy last season. Watch the press for details.


Just back from – a day at Copenhagen’s Christmas markets

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What next after the German Christmas markets?  Germany’s legendary Christmas markets draw the crowds each winter and rightly so.  As I found out when I visited the Bavarian city of Regensburg a couple of weeks ago, they’re atmospheric, colourful and every bit as good as people say they are.  You can read about the trip here:

https://juliamhammond.wordpress.com/2016/11/25/just-back-from-a-day-trip-to-regensburg/

So how do you top that?  With a visit to Copenhagen: take the German Christmas market model, swap the Glühwein for a glass of gløgg and add a healthy dash of hygge.

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Best of all, if you haven’t the time or the cash to go for longer, it’s possible to visit the Danish capital for the day.  It was my second trip to the city.  The first was back in the days when the cheapest way to reach Copenhagen was to fly to another country.  That wasn’t quite as daft as it sounds, as the airport in question was Malmö’s in nearby Sweden, a fast train ride across the Øresund Bridge.  This time, I flew direct to CPH, leaving Luton after watching the sunrise on the 8.40am flight.  Ryanair uses satellite terminal F which is a long walk from the main terminals.  Factor in a five to ten minute walk just to get across the airport and don’t expect a travelator.

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From the airport it’s about a fifteen minute train ride into central station, with plenty of English speaking staff at the airport to help out at the ticket machines.  I opted for a 24 hour travelcard (not to be confused with the expensive Copenhagen Card) which cost 80 DKK.  As it turned out, I walked more than I’d intended, but had I chosen to cover more ground, the card would have been valid for unlimited journeys in the city centre by train, metro and bus.  By just after midday, I was in the city.

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Now like I said, I’ve been to Copenhagen before, so this blog isn’t going to be reviewing the Amelienborg Palace or the Little Mermaid.  This time, I was focused solely on Christmas.  Emerging from the station coffee in hand, the Tivoli theme park was right across the street and impossible to miss.  I decided to save it until the end of the day and instead walked the short distance to Axeltorv Square.  My first Julemarked of the day was a small affair, a cluster of stalls all bearing the names of Hans Christian Andersen’s stories.  It was a little underwhelming, just a few stalls selling items like sheepskin rugs, warm hats and Christmas decorations.

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A few minutes from Axeltorv Square, a rather large wooden pig caught my eye.  Behind it was a wooden Christmas tree which looked to be made out of broken up pallets or something like that.  A few huts made out of the same material formed a crescent around them.  This was a Julemarked with a difference, focused on recycling, a statement about the excesses of this festive holiday.  But it wasn’t preachy: instead it embraced the spirit of Christmas on the cheap.

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The huts all offered a way to help out with the expense of present-buying.  There was a Swap Shop where you could leave an unwanted gift and in return got to choose something for yourself.  A woodworker’s hut provided tools and off cuts for those who wished to be creative and make a gift.  The lady running the plant hut gave me a small packet of tomato seeds which I shall plant when I work out when’s the best time.  The largest hut of all was a recycling “factory”.  Inside, piles of yarn, card and other craft materials were piled alongside glue guns.  Several people were making table top Christmas trees, but what made this unusual was that most of them were adults rather than children.  What a great idea!

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Next up was a stroll along Strøget to the wonderful department store Illums Bolighus.  This amazing store is a mecca for any devotee of Scandi-style and its products, though expensive, are the stuff of envy.  Every display could have held its own in a fancy homes and interiors magazine.  The question was not whether to buy, but what to leave behind.  Illums Bolighus, if you’re reading this, open a store in London won’t you?  I promise I’d keep you in profit.

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A few doors down from paradise at the end of the street, was another Christmas market.  The entrance was marked by a wall of Christmas trees ready to go home and the market itself housed more food and drink stalls than any other market.  At the sausage stall, a man munched on a hot sausage in a roll.  At his feet was a dog.  It sat, as motionless as if it was doing the Mannequin Challenge, eyes fixed on his master’s hand.  Tiny drops of saliva dripped from the wet fur around his mouth and puddled on the floor.  Finally, the man was finished, save for the last half inch of sausage, which of course the dog had as a reward for his patience.

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There was still more to come.  Straddling a pathway opposite the beautifully decorated Hotel D’Angleterre, the Kongens Nytorv market was probably the busiest of those I visited.  Located between Nyhavn and Strøget, a fat queue of tourists wound its way between stalls selling everything from churros to ham hocks, night lights to sheepskin slippers.  There were craft stalls and of course, many more gløgg huts.  The crowds were frustrating and as it was still daylight, the life size polar bear models looked tacky.  I would return that way after dark, when they were illuminated and looked better for it.

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Through Kongens Nytorv and out the other side I breathed a sigh of relief to have wriggled free of the crowd.  Fortunately, I was only a stone’s throw from Nyhavn and yet another market.  I sat on the quayside enjoying a glass of gløgg – not too fussed on the addition of blanched almonds but the raisins were a welcome find at the bottom of the glass.  If you’re not sure if you’ll like it, ask for a free taste.

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This time I decided to have a bit of food before exploring the market.  I found that the further down the quay I walked, the lower the prices were for comparable dishes.  A huge plate of roast pork with crackling with red cabbage and potatoes later, I had a browse round the stalls.  Hopefully my husband isn’t reading this but I did come home with a very soft and fluffy cushion cover.  (I am kind of banned from buying more cushion covers.  It’s become a bit of a thing.)  Sunset was spectacular, casting a pretty pink glow over the harbour side buildings.

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As night fell, there was one more Julemarked that I wanted to see before I left and one that was worthy of the long queue outside.  Yes, the queue was round the block.  What did I expect on a Saturday night?  Tivoli opened in 1843, making it the world’s second oldest theme park (the other is in Denmark too, but much less famous).  Tivoli is expensive, with a hefty entrance fee of around £15 just to get in (the rides are extra) but it is such a charming place during the run up to Christmas that it’s worth it.

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There was plenty to see, both in terms of the theme park itself – I loved the carousel – but also in terms of independent retailers and the range of food stalls.  The temperature had slumped well below freezing though by this point and with so many people packed into the huts and restaurants, there were very few places where I could escape that intense cold.  The lights and decorations kept me going for a while – they were superb – but by 8pm I was really feeling it despite being properly kitted out in thick padded jacket, scarf and gloves.  It was time to grab a cup of cocoa from the station cafe and return to the airport in plenty of time for my 10pm flight home.

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I ♥ Copenhagen


Just back from – a day trip to Regensburg

I’ve washed the smell of wood smoke out of my hair and a couple of Ibuprofen have sorted out the backache, for now at least.  My latest day trip was the longest yet, but proof yet again that you don’t need to overnight to enjoy a rewarding experience over in continental Europe.  This time, I had my sights set on Germany’s famous Christmas markets.

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This month’s destination, hot on the heels of Budapest, Bremen, Belfast, Lisbon and Amsterdam which have previously featured on this blog, took me to Nuremberg.  A flash sale on Ryanair’s website netted me return flights to the Bavarian city for the princely sum of £4.08 all in.  The offer was one with limited availability, not only in terms of seats but also in validity, solely for flights on Tuesdays or Wednesdays in November.  Such offers come up quite often and it’s worth subscribing to Ryanair’s email alerts if you’re within easy reach of Stansted.  I also saved money on my airport parking by purchasing it through the Holiday Extras website which saved me over a fiver.  My 7.35am flight from Stansted was on time and we touched down shortly after 10.15am.

I made use of the Bayern ticket which I’d learnt about on a trip to Munich.  The ticket’s valid for a day from 9am to 3am the next day which gives plenty of time for sightseeing.  It offers unlimited travel throughout Bavaria on all trains except ICE, IC and EC (so basically excludes high speed trains) as well as city transport in many of the larger cities.  The cost?  A flat fare of 23 euros if bought from a ticket machine, 25 euros if bought from a kiosk.  Unfortunately there’s no train service from Nuremberg airport which means no DB ticket machines (a U-bahn service operates instead with a fare of 3 euros for a ticket with 90 minutes’ validity) so I had to buy the Bayern ticket at the Airport Information desk for the higher price.  As it covers the U-bahn that was still the cheapest way of doing it.

It wasn’t long before I was in Regensburg and my first stop was the Neupfarrplatz Christkindlmarkt.  Most German Christmas markets get underway on 25th November this year, but Regensburg’s begin a couple of days earlier.  The market was well underway at midday, a mix of traditional market stalls and refreshment huts.  Next I checked out the Lucrezia Craft Market, though that was still being set up.  There were some stalls that had limited wares on display, the likes of sheepskin clothing, wood carvings and handmade silver jewellery.  To reach the third of Regensburg’s markets I needed to cross the old stone bridge at the Spitalgarten.  Again, setting up was in progress but the walk was a pretty one and there were sheep waiting in the wings to coo over.

I crossed back over the Danube for a lunch stop at the Regensburg Sausage Kitchen, one of the oldest restaurants in Germany.  Prices were reasonable and they did takeaway, though even at the end of November, it was warm enough in the sunshine to eat at one of its picnic tables.

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The main focus of my visit was the Christmas market at the Thurn und Taxis Palace.  Regensburg’s Old Town has hundreds of listed buildings but this palace and its grounds are the jewel in the crown.  The Christmas market is more than just a market, with live music and even visiting alpacas and camels.  The latter obviously play a role in the Christmas story but I think the alpacas were just there as a crowd-pleaser; certainly every time I held up the camera, they turned their heads and posed!

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But let’s get down to business: this is no ordinary market.  Princess Gloria from Thurn und Taxis apparently is pretty hands-on with the organisation of the market and I did see a couple of elegant, well-dressed women who might have been her.  The market, less well known outside Germany than the likes of Munich’s markets for instance, attracts a mainly local crowd, though it’s definitely worth making the journey for.

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The market attracts artisans not just from Germany, but from surrounding countries such as Austria as well.  The man selling delicious hot cheese bread had made the journey from the Voralberg and the journey had done his cheese no harm at all.  It was cheap, filling and almost worth the market’s 6,50 entrance fee in itself.

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As darkness fell, the market took on a magical atmosphere.  Open fires and strings of fairylights added to the romance of the market and there were plenty of stalls to browse.  It’s at dusk when you really start to appreciate the attention to detail.  Stallholders decorate their huts with freshly cut branches from pines, spruces and firs: the smells as well as the aesthetics are something to savour.

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The good thing about not having to pay for accommodation is that there was plenty of cash in the budget that could be used for souvenir shopping instead: I was spoilt for choice amongst a wide selection of products including sheepskin rugs, rustic Christmas ornaments, clothing and handcrafted metal ware.

The palace itself, larger than Buckingham Palace, looked spectacular as the lights came on.  At six, a pair of trumpeters heralded the official start to the festivities, followed by a choir and costumed soloists.  The balcony overlooking the main courtyard provided the perfect staging.

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Eventually, it was time to wander back to the station for a train to take me back to Nuremberg.  The seven hours I’d spent in this delightful city was plenty to enjoy it without rushing.  My flight departed more or less on time at 10.35pm; I’d landed and cleared immigration well before midnight UK time.

I’m already planning my next day out to a European Christmas market – but this time, I’m off to Copenhagen and I’ll be blogging about it next month.


Will you be trying Eurostar’s cheap deal?

Interesting article in the news today that Eurostar will be offering some very cheap deals  on its fares to Paris, Brussels and Lille.  The fares will be available for trains from the end of November to mid-January and you can book from next week.  Simon Calder was explaining the offer during a breakfast television segment this morning, and the Independent article he wrote on the story can be read here:

http://www.independent.co.uk/travel/news-and-advice/lowest-ever-eurostar-fares-to-paris-but-seats-not-guaranteed-a7421771.html

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On the face of it, £19 each way sounds like a bargain and I’m certainly one who’d usually espouse the benefits of train travel over flying.  However, I’m not sure I like the terms and conditions – if it wasn’t enough that you don’t find out which time train you’re on until almost the last minute (you could end up trying to get to St Pancras very early!), if the train they allocate for you gets full at the last minute you’re going to be bumped to a jump seat.

I had a look at easyJet’s website to see what kind of prices they’re offering from Luton, Gatwick and Southend – there are some good deals to be had especially in January, with Southend coming out as the cheapest at the time of writing.  It looks like flying won’t cost much more than the Eurostar, and of course you get to choose exactly what time you depart and return.  In terms of travel time, it would take me as long to get to LTN, LGW and SEN as it would to central London, so for me that factor doesn’t influence my decision.

Personally, I’m no great fan of Paris or Brussels, and as I’m off to Nuremberg soon with Ryanair for the princely sum of £4 return including tax, I shan’t be booking.  What about you?  Would this special offer tempt you?


Checking in to come home, Russian style

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I stood, motionless, in the middle of the crowded space. People came and went around me. Some queued, others waited patiently next to piles of luggage, still more hugged relatives in emotional goodbyes. For all the world, it looked like a regular airport, going about regular airport business. I reckon I’ve been to thousands of airports in my time, striding confidently across halls, dealing with airport officials, polite on the outside even if seething on the inside at petty officiousness and stupid rules. I’m no fan of airports, you understand, but they are a necessary evil to get me to somewhere exotic and exciting.

But this one had me stumped. For the first time, I couldn’t find check-in.

How do you lose check-in? How is it possible not to see row upon row of impersonal white desks and grubby baggage belts, with their maze of retractable queue barriers that make you pace this way and that like a caged lion? How do you lose the planeloads of people that must have got to the airport before you as your flight is going out late afternoon?

Like a detective, I scoured the room for clues. The space was devoid of signage, even in Russian. I couldn’t see anyone holding a boarding card and most people still had large suitcases. Was I in arrivals, I wondered? I headed back outside. The sign read “Departures”.

Back inside, I started to ask fellow passengers but drew only blank looks. Pointing at my suitcase and shrugging my shoulders in a kind of a “what do I do with this?” mime wasn’t working. Pointing at the airport page in my phrase book and again at my suitcase wasn’t working. I glanced at my watch. At this rate I’d miss my plane.

Half an hour before, I’d been so relaxed. Russia, so daunting at first, had lost its ability to intimidate. My vocabulary was still limited to a dozen words (and only then if “Big Mac Meal” counts) but I’d learnt to match the Cyrillic alphabet to their Latin translation which was enough to make a quiz game out of most days’ activities. The people I’d met on the numerous trains and buses that had transported me 3500 miles across the Russian steppe to Ulan-Ude had, without exception, been helpful and charming. For three days, Aleksandr, the Russian Army officer headed for Chita, had fed me omul for breakfast on the slow train to Irkutsk, asking nothing in return save for a compliment about his red-haired wife in the photo album he carried in his kit bag. That same smoked fish hung in the market in Listvyanka, a tumbledown village on the shores of Lake Baikal. An elderly woman, head covered with a colourful babushka, pointed out the sights from the bus and used my phrase book to explain she was off to buy crystals.

I thought about her, in the airport terminal, and cursed my phrase book. What editor would include the word for crystal but not check-in? It was hot in the hall, and I wiped my brow with the back of my hand. I was starting to panic. The voice inside my head told me to calm down. I still had twenty minutes before check-in closed. There was a queue forming at the far side of the room and I joined the end of it. My question about whether this was the check-in queue leapfrogged up the queue like a Chinese whisper. Back came the answer – no.

No? No?!!!

I turned away from the queue and the mutterings of its occupants. I was running out of ideas. Now I started to mentally re-plan my journey home. If I couldn’t fly back to Moscow, I’d have to take the train, a four or five day trip. I’d miss my Moscow connection and have to pay for a new flight. More than that, I’d have to suffer the humiliation of telling friends and family the reason I’d missed my flight and suffer months of good natured ridicule.

Indignant, I thought to myself that no airport was going to beat me. I scanned the hall again. Along one side, there was a blank white wall. It looked like a recently-erected partition, free of scuffs and scratches, though I couldn’t be sure. I wheeled my case over for a closer look. On inspection, there appeared to be a concealed doorway. I knocked and waited. A businessman in a hurry pushed his way past me and through the door. I looked through, of course, to find out what was behind it.

There before me stood row upon row of impersonal white desks and grubby baggage belts. I made check-in with five minutes to spare.


What to do if… you miss your flight

One of the biggest obstacles to independent travel is the fear of things going wrong.  Without the safety net of a tour company, worrying about how to cope might well seem like a sure fire way of ruining a good holiday.  I decided long ago that I’d prefer to be in control – no surprises for those who know me beyond the computer screen.  But things do go wrong and it’s good to know what to do if that’s the case.

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Always good to see “On Time” showing

Missing a flight is stressful.  It doesn’t matter why or whose fault it was, it’s stressful.  Mostly, when I’ve missed flights, it’s been a case of a late-arriving inbound flight causing a missed connection, but I’ve arrived at the airport on more than one occasion to find my flight had already departed.  You can read the stories here:

https://juliamhammond.wordpress.com/2014/10/15/five-reasons-to-travel-independently/

What to do if you miss a connecting flight because the inbound flight is late

If you’re still on the plane when your next one is merrily backing off the stand, no amount of pleading with airport staff is going to get you on that flight.  The first thing to think about is whether you have a through ticket.  If you buy two separate tickets and the first is delayed, the carrier operating the second leg has no obligation to honour your ticket.  Don’t choose flights with very short connection times either.  Immigration officials can be very stubborn.

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Fantasy or reality?

Minimise your chances of being stranded by choosing a carrier who operates multiple flights a day to your final destination if at all possible and avoid opting for the last flight of the day.  If they have space, you’ll still get to your destination the same day, albeit later than planned.

Speak to the ground staff as quickly as possible; if there are more people to rebook than there are seats available, you don’t want to be last in the queue.  Holding a frequent flier card with that airline can also help you move up the queue.  It can also pay to get an aisle seat as near to the front of the plane as you can, particularly if you know you have a tight connection.

Be nice.  It’s not the fault of the ground staff if your plane was late in.  Getting angry isn’t going to help.  In fact, it’s likely to hinder your chances of organising a speedy replacement flight if you piss off the one person that can arrange it for you.  Save your breath and stay calm.

Be flexible.  Can you travel to a different airport in the same city?  It’s inconvenient, perhaps, but still better than not arriving at all.  Let the ground staff know what you’d be prepared to put up with.  If you’re due at a hotel but are going to lose the first night of your booking, get in touch with them and explain – they might let you off any financial penalties they’d usually impose.

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Be patient

What to do if it’s your fault you miss the flight

Technically, the airline doesn’t have to do a thing and you’ll have to abandon your travel plans or buy a new ticket.  So be nice and hope they take pity on you – and I mean really nice.  Appeal to their better nature.  Coming back from Bangkok, arriving 21 hours late for a flight just after midnight, I explained to the check in staff my humiliating predicament.  As a Geography teacher who taught about time zones and tourism amongst other things, if they couldn’t fit me onto that night’s flight, I was going to have to confess to my students the real reason I’d shown up for work a day late…

What to do if it’s their fault – your flight is cancelled

Your airline must offer to rebook you on a later flight or offer you a refund.  They have an obligation to get you to your destination, though not necessarily by the routing you’ve chosen or on a particular day.

Note that if your flight originates in the EU or arrives there from anywhere else but on an EU airline, you are entitled to compensation – even if the airline claims you aren’t.  If an EU and a non-EU codeshare applies – such as Virgin and Delta, for instance – you’ll only fall into this category if your ticket and therefore contract is with the EU airline – Virgin in my example.  I had a long and drawn out fight with Cityjet over this right to compensation, but eventually won.  Read about how to get your money back here:

https://juliamhammond.wordpress.com/2015/03/06/finally-a-win-against-cityjet/

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Airlines should give you a written notification of a flight cancellation

You’ll see from that post that keeping evidence is crucial.  Make sure you keep hold of boarding pass stubs and receipts until you’re safely home without any problems.  Never send off your only copy of something; scan instead.

Make sure you have decent insurance in case you need to recoup your costs that way instead.  This may be your only option for compensation if you’re travelling outside the EU on a non-EU airline.

For more information, there’s a useful link here:

https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Your-rights/Your-rights-when-you-fly/