juliamhammond

Airlines

East vs west: routes to New Zealand compared

I’m just back from my latest trip to New Zealand and this time took a different route, flying west from London to Los Angeles and then on to Auckland instead of the easterly route I followed before which took me via Singapore. Both flights were on a Boeing 777 but how do the routes compare and which do I recommend?

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West: via Los Angeles

I was tempted by an excellent Black Friday deal offered by Air New Zealand. By signing up to email alerts with Secret Flying (you might remember their tip off saw me travel business class from London to New York for under £350), I learned of a special offer. Fifty flights were on offer for just £399, which is exceptional value for a trip that takes 26 hours in the air westbound and 24 coming back. I went online and uploaded my details to the Air New Zealand site in preparation for the offer to go live, saving valuable minutes and ensuring I was one of the lucky recipients.

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In practice, one of the downsides to travelling in this direction is of course having to go through the US immigration process. An ESTA is required for UK passport holders even if they are only in transit; this costs about £10 but is valid for up to 2 years. I’ve just renewed mine and incidentally, it’s a more detailed form than before. On the outbound leg, passengers transiting on NZ1 were fast-tracked to some empty kiosks and desks which saved a fair bit of time on the regular queues. This wasn’t the case on the inbound leg, NZ2, when we were all directed to the main queue, adding about fifteen minutes to the process.

Though it isn’t necessary to fill out a customs form or clear customs, there’s still the requirement to queue through security. This took about fifteen minutes on both legs. NZ1 and NZ2 use the same plane for both legs, with suitcases remaining in the hold. Passengers must alight and take all hand luggage with them while the plane is cleaned and restocked. Some passengers only fly one of the legs. I found that the London to LA (and vice versa) part of the flight was considerably less full than the LA to Auckland segment.

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I had hoped to be seated in a Skycouch row. Air New Zealand’s trio seats on either side of the plane are fitted with pull out, sturdy padded footrests which can be converted into a couch. You have to pay extra for this and not all reports are good, with some travellers saying it’s hard for a couple to get comfortable enough to sleep. For a comprehensive review of Skycouch, why not take a look at this excellent review from etrip.tips?

http://etrip.tips/air-nz-skycouch-flying-cuddle-class-to-san-francisco/

As a solo traveller, to be able to guarantee the use of one of these would have signifcantly increased my fare. On the inbound LA to London leg, the Skycouch adjacent to my centre section aisle seat was vacant. Cabin crew did not permit me to use it, however. Instead they moved a mother and baby there which is fair enough as they were more in need of the space than me. However, this kindness resulted in the family being split on opposite sides of the aircraft. Throughout the flight they came and went, knocking my seat and making sleep difficult for me. The baby slept soundly like, well, a baby.

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The outbound leg was quicker than scheduled, taking 10 hours 30 minutes from London to LA, followed by a layover of 2 hours 5 minutes and then an onward flight of around 12 hours 30 minutes. Auckland Airport was very busy when we touched down around 5.15am and I wasn’t on the bus out of the airport until well after 7am. However, I was fortunate that my hotel room was available and after showering, enjoyed a pleasant day’s sightseeing without the need for a nap. Julia 1 Jetlag 0. Now I’m home, I can report to have been very tired for a few days but not very jetlagged as I was going to bed and waking at normal times.

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Verdict

Though transiting the USA wasn’t an issue and there was no danger of missing the second leg of the journey as it used the same aircraft, the short layover wasn’t enough to stretch my legs properly, take a shower or have a sleep in a proper bed. The food and entertainment were both above average, yet over such a long time in the air I found the time dragged, particularly on the second half of the journey. Also, so many seats required additional payment (for extra legroom, priority boarding or of course the Skycouch option) it meant that the availablity of my preferred aisle seat was very limited. I checked in online immediately the systems opened but even so, only three aisle seats were showing as available and no window seats.

East: via Singapore

I’d call this the classic route for Brits travelling to Australia or New Zealand. Asian stopovers are a popular choice, and especially Singapore as Changi Airport has such a stellar reputation. I used Singapore Airlines in 2013 and wasn’t disappointed.

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Outbound, I opted for an 8.30pm departure with Singapore Airlines, an overnight flight which reached Singapore at 4.30pm the following day. As my second leg flight didn’t depart until after 9pm, there was plenty of time to enjoy an unhurried dinner, a shower in the airport hotel and a stroll around the airport’s orchid garden. I could have visited Changi’s cinema to catch a movie, but figured there’d be plenty of opportunity for that on the flight itself.

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The inbound flight departed Auckland at 12 noon, arriving in the Asian hub at about 7pm. I chose to extend the layover to facilitate a night in a nearby hotel. My second leg thrrefore left Singapore at 9am the following day, reaching London by about 3.30pm that afternoon. This didn’t come at any extra cost, and the chance to stretch out in a full length bed with decent bed linen was very much appreciated. I came back to the airport the following morning considerably more refreshed than I did arriving from LAX.

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On both legs, I was easily able to secure my preferred aisle seat and would have been able to get a window seat if I’d have wished. Meals were good and the inflight entertainment system as good as you’d expect from an airline which regularly secures high approval ratings from travellers.

Where this option falls short, however, is the increased risk of jet lag affecting the first few days of your holiday. Some people swear by a stopover to give them time to adjust. Personally I think that just means you need to put your body clock through two changes in just a few days which isn’t ideal. However, it’s a good way of seeing a bit of Asia if you haven’t visited before. As well as Singapore, Hong Kong, Kuala Lumpur and Bangkok are conveniently located. Hubbing through Dubai is possible but the two legs are pretty uneven and it is hard to psyche yourself up for that second leg from Dubai to the Antipodes as you’ve barely covered a third of your total journey time at that point.

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Verdict

I found the overnight layover with a hotel stay made the Singapore option considerably less arduous. The lengthy outbound layover was also helpful. I’d done something similar with Malaysian Airlines to Sydney, hubbing through KL. That time, however, the jetlag was fierce and I remember stumbling around Sydney as if drunk on the first day before crashing and sleeping it off. I’ve read that for every hour’s difference in the time zones travelled, your body needs a day to recover. In practice, if you keep hydrated and try to sleep on the plane it can be considerably less than that. Arriving in Auckland from Singapore, I expected the jetlag to kick in, but in fact enjoyed a pleasant day pottering about Ponsonby before heading off to bed about 8pm.

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So would I choose east or west next time?

Price would be a deciding factor but unless I got an especially good deal I’d pay a little extra to fly eastbound and a bit more on top to be able to have a night’s sleep en route. As I get older, I really need the rest, though as a twenty something, getting to NZ as fast as possible would rank higher in the list of priorities. I was lucky not to have to suffer a middle seat with Air New Zealand so I’d look for an airline which permitted seat allocations at the time of booking, something which is increasingly being phased out as airlines seek to raise income. What I would say is that the US immigration and security procedures and staff which tend to put a lot of travellers off transiting via an American airport really shouldn’t. I’ve noticed in the last few years that staff attitudes have improved immensely and the norm is now a polite and friendly welcome.

Have you flown from London to Australia or New Zealand? Did you do it in one go? Which route gets your vote?


A beginner’s guide to the Faroe Islands

One of the most remote and most overlooked corners of Europe, the self-governing Faroe Islands might be part of the kingdom of Denmark but they believe in doing things their way. A long weekend is just sufficient to see why those who find themselves there can’t get enough of the place. In part, it reminds the traveller of Iceland, Norway, Scotland and even the Yorkshire Dales, but in truth it’s all of them and none of them.

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Getting there

Flights are operated by two airlines: Atlantic Airways and SAS. There’s a twice-weekly direct flight from Edinburgh to Vagar Airport. Flight time is around an hour. However, if you have onward connections, particularly on the inbound leg, it’s wise to allow a longer than usual layover because flights are often affected by bad weather. All other flights from the UK are indirect, with the greatest number of connections via Copenhagen as you’d expect.

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Getting around

If you have plenty of time, or are happy to be constrained by public transport routes, it is possible to get around without your own vehicle. An airport bus connects Vagar Airport with the capital Tórshavn. In town, the centre is compact and walking between the main sights is easily doable. In addition, there’s a free bus that links Tórshavn to historic Kirkjubøur. Ferries are as reliable as they can be given the wild weather, but cheap, particularly if you walk on. For instance, foot passengers travelling from Gamlarætt to Skopun on Sandoy Island pay just DKK 40 return (less than £5) while a car costs under £20. Multi-day travel cards might work out cost effective if you are travelling around a lot; they cost DKK 500 for four days and are valid on all buses and most ferries.

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For timetables, visit the Strandfaraskip website:

http://www.ssl.fo/en/timetable/ferry/7-tvoeroyri-torshavn/

Car rental is best if you wish to get off the beaten track. We rented from 62°N which is affiliated to Hertz, Europcar and Sixt, but there are several other agencies. Typically, prices start at around DKK 600 (£70) per day for a small car. In my experience, roads were good quality and drivers courteous, but the buffetting wind can be disconcerting if you’re not used to it. The Visit Faroe Islands website has plenty of sound advice about driving conditions and rules of the road as well as this useful graphic:

Helicopter rides are also possible if the weather is playing ball, which sadly it wasn’t during my trip. A community initiative means that transport is subsidised, meaning you can be airborne for a tenner. A chopper transfer from Vagar to Tórshavn bookable through Atlantic Airways costs DKK 215 (about £25). Fares between other islands cost from DKK 85 to DKK 360. More here: https://www.atlantic.fo/en/book-and-plan/helicopter/fares/

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What to see

Tórshavn

The Faroese capital is a delightful, quirky little place with much to recommend it. Begin between the twin harbours at Tinganes, seat of the Faroese government. The russet-painted government buildings with their verdant turf roofs are impossibly photogenic and unusually accessible.

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The fish market on the quayside is also worth a look, and you may be able to blag a sample or two. There are plenty of cafes and a burgeoning bar scene; I can vouch for the hot chocolate in Kafe Husid and a beer in Mikkeller. There are also a clutch of good eateries in town including the excellent Barbara Fish Restaurant, where the broth for its bouillebaisse is poured from a vintage china teapot and the deconstructed lemon meringue pie is to die for.

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KOKS, the first Michelin-starred restaurant in the Faroe Islands, deserves its own entry. An evening here doesn’t come cheap – the tasting menu is an eye-watering DKK 1400 (about £165) with the wine pairings another DKK 1100 (approximately £130) on top. It might just be the most memorable and adventurous meal you ever eat, however, and is not to be missed. Your evening begins in a lakeside hjallur, or drying house, with some tasty nibbles of fermented lamb and dried kingfish. Next, you jump on a Land Rover for the short hop up the hill to the restaurant itself (this is not a restaurant for posh heels). From the opener of scallops served in a shell encrusted with live and very wriggly barnacles to the final mouthwatering dulse (red seaweed) and blueberry dessert, it was incredible.

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The historic village of Kirkjubøur is home to the ruins of St Magnus Cathedral, the largest mediaeval building in the Faroes. Next door, is the simple but beautiful whitewashed church of St Olav which dates from the early 12th century. It’s still in use today and 17th generation farmer and churchwarden Jóannes Patursson rings the bell to announce a service. Opposite, lies the oldest inhabited wooden house in Europe, the 11th century Roykstovan farmhouse built from stone and logs weatherproofed with black tar. It began its days in Norway, before being dismantled and shipped to its present location. Today it remains the Paturssons’ family home and is fascinating to visit. On the walls hang traditional whaling equipment, now obselete; Jóannes will explain and defend the long tradition of hunting pilot whales if asked. Whatever your personal views, it’s interesting to hear a Faroese take on the practice.

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To reach the tiny village of Saksun, you’ll need your own transport (or be up for a lengthy hike) but the reward is a super hike alongside a tidal lagoon to the sea. The folk museum within the Dúvugarðar sheep farm is managed by the farmer himself who apparently isn’t too keen on tourists visiting, so don’t plan on gaining access. The setting’s the star here, though, and you won’t be disappointed by the walk along a sheltered, sandy beach hemmed in by steep cliffs. At low tide, and in good weather, it’s surely got to be one of the prettiest spots in the country. I visited in the pouring rain and on a rising tide. Despite the low cloud and the slightly wet feet it was still worth the effort.

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Weather killed my boat trip to the Vestmanna bird cliffs but I’m told the sight of the towering rockfaces crammed with puffins, guillemots and razorbills is an impressive one. If rain stops play as it did for me, the SagaMuseum, housed inside the tourist information centre, is an interesting detour, if a bloodthirsty one. Prepare for some pretty explicit waxworks; the creators didn’t hold back when telling the stories from the sagas of the Faroes’ Viking past. Decapitation, torture and drowning are all depicted in the gruesome exhibits. An audio guide is a must to learn about the fascinating tales behind the exhibits.

And beyond…

Even if you’re only in the Faroes for a long weekend, Sandoy and Streymoy are only a half an hour apart by ferry so it’s a tempting excursion from Tórshavn.

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Vast empty beaches lined with sea stacks and grazed by sheep who munch on the plentiful seaweed are a big draw, even in the shoulder season. Quaint harbours full of colourful fishing boats, yarn-bombed rocks and even the odd art gallery all offer pleasant diversions. With more time you can journey further afield to the other islands. Highlights include Hans Pauli Olsen’s sculpture of the seal woman on Kalsoy, picturesque Gjógv – the most northerly village on the island of Eysturoy – and a solitary hike to the lighthouse at the end of the the islet of Mykineshólmur on Mykines, an island where puffins greatly outnumber people.

Planning

I bought the Bradt guide to the Faroe Islands a month or so before I travelled and as ever, it’s an informative and eminently readable guide. If you are planning an independent visit to the Faroe Islands it will be invaluable to your preparations.

Thanks

I travelled to the Faroe Islands on a press trip as a guest of Atlantic Airways who were efficient, friendly and best of all laid back about seat swaps so we could all grab a window seat. Visit Faroe Islands and Visit Sandoy arranged a diverse and memorable itinerary, so much so that I’m already planning a return visit at some point in the not so distant future. Their accommodation choices, the Hotel Føroyar overlooking Tórshavn and the Hotel Sandavik on Sandoy, were comfortable, contemporary and classically Scandinavian.

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Though I paid for my connecting flight, I’m grateful to Holiday Extras for taking care of my airport parking at London Stansted, particularly as they chose the very convenient Short Stay Premium option.


To recline or not to recline?

That is the question that has provoked a storm of impassioned comments this week after the Telegraph announced that British Airways was introducing 35 new planes on its short haul routes with non-reclining seats.  Here’s the original article:

http://www.telegraph.co.uk/news/2018/01/07/british-airways-passengers-will-no-longer-able-recline-relax/

The ensuing headlines screamed that BA was fast turning into a low-cost carrier, but that’s not what people have been arguing about.  A survey by Skyscanner in 2013 claimed that 91% were in favour of banning reclining seats on short haul flights:

https://www.skyscanner.net/news/calling-time-reclined-airline-seats

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Reclining seats on long haul planes are a boon, particularly on overnighters.  Economy class is cramped, and let’s face it, we’d all happily upgrade if funds permitted.  But for many of us, the choice is to fly economy or not fly at all, so we fold up our legs and get on with it.  It’s one of the few times when I wish I was young again.  The ability of millennials to tuck themselves up and nod off to sleep for eight straight hours is something I now struggle to achieve in a full sized double, let alone a tiny aeroplane seat.

But that whole cramped arrangement gets a whole lot worse when someone in front reclines their seat into the space in front of my knees.  I’m not especially tall, but I do have long legs, so a battering to the kneecaps is a real possibility.  I pity 6 footers.  I read this week that one man was left with bleeding knees after someone reclined without warning.  It’s all very well saying that you have the right to use the space – after all, you’ve paid for that seat, recline and all – but if someone is going to get hurt in the process, surely there’s room for some give and take?

In the States, planes have even been forced to divert over legroom wars.  This report from the Telegraph written in 2014 refers to the Knee Defender, a product that’s still on sale, as the trigger for an air rage incident that necessitated an unscheduled landing.

http://www.telegraph.co.uk/news/aviation/11064259/Knee-defender-causing-chaos-on-flights.html

Surely it’s better to put up with a bit of discomfort than to have your travel plans severely disrupted – and even face charges?  It’s a shared space; there has to be a bit of give and take.  I don’t expect someone to turn round and ask my permission to recline, but but I do appreciate it when they do so slowly so I have chance to grab my drink and rearrange my legs first.  Likewise, while it’s perfectly OK in my book to recline on a long haul flight, I don’t expect to be eating my meal with no space for a tray table and so always ask the flight attendant to have a word with the person in front if they haven’t yet reclined.

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But on short haul flights, is it really even necessary to have the facility to recline?  Perhaps I’ve been conditioned after years of flying with Ryanair, but I just don’t even think about it on a short flight.  I’m hopping over to Amsterdam this month and there’ll barely be enough time to sit down, let alone recline.  Even on the longest short haul flights of around four hours, it’s not really a hardship to sit up straight.  If I’m stiff, I can walk around the cabin to stretch my legs.  However, for those hubbing through Heathrow, they’ve already come off one flight and don’t need the discomfort of a cramped second leg.

So this news isn’t a deal breaker for my relationship with BA.  And of course, no one’s forcing anyone to fly BA.  You can choose not to do so and opt for a different carrier.  That said, you probably won’t find yourself sat next to me on BA any time soon, not least on one of their short haul routes.  It’s not the cull on free food or even the IT disasters that have left passengers stranded.  No, it’s price.  The budgets are still usually cheaper, even more so for me when I factor in the additional cost of getting to Heathrow over Stansted.

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But for those banging on about reclining seats, well, I think it’s the shape of things to come.  Airlines have been forced to change to stay in business.  The rise and continued popularity of the low cost carriers prove that people are happy to unpackage their fares and pay only for what they need.  I think BA’s making a smart decision to ditch the reclining seats and make room for additional paying passengers.  But will you be one of them?


Review of Thomas Cook Airlines

I’m no stranger to low cost flying, but it’s been a long time since I’ve flown with an airline which made its name catering for package tourists. So what’s it like to fly Thomas Cook Airlines?

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Timing

I chose to fly to Cape Verde, and at the time of booking, I was flexible about which of its nine inhabited islands I would fly to.  The only direct flights from London were with Tui (formerly Thomson) and Thomas Cook Airlines.  I could have flown with scheduled airlines but it would have meant an indirect flight, such as with TAP via Lisbon.  The flight times were convenient too, with an 8.05am outbound option and a 2.45pm inbound flight.  Flying on a Wednesday worked for me, though to get a daily flight option I’d have needed to fly indirect.  From LGW Thomas Cook Airlines fly in winter; in summer the only flights offered depart from Manchester.  But with November temperatures in the late twenties, the islands are a good choice for a winter break, if a little windy.

Additional costs

Though the base fare was reasonable – and even more so now November is almost over – the airline’s pricing model worked on getting its passengers to pay for add-ons.  Some of these prices were pretty steep.  £10 for each sector secured you a hot meal, a suitcase was £25 each way and allocated seating cost from £13 per leg.  I opted just to take a suitcase, given that the carry-on dimensions (55cm x 40cm x 20cm) and, especially, weight limits (6kg) weren’t sufficiently generous for a week-long holiday.  This would be higher on the all-inclusive Economy Plus tariff but the price difference was significant, making it poor value for money.  I didn’t choose the seat allocation and was randomly allocated a middle seat in each direction.  A polite request with the check-in staff got this changed to an aisle seat both ways, but of course this can’t be guaranteed.

On-board service and comfort

The Sal flight operated on an Airbus 321.  Legroom was 28″, 2″ less than on a Ryanair short haul flight.  On this six-hour mid-haul flight, that’s cramped, and I was glad of the aisle seat to be able to get up and stretch my legs frequently without disturbing other passengers.  Service on board was excellent, the cabin crew without exception polite and professional.  Ground staff also conducted themselves well.  Many travellers were on package holidays and thus met by a member of the Thomas Cook team, but as I had booked a flight-only option I had no interaction in this respect.

Other information

There’s an entry visa requirement for UK travellers headed to Cape Verde and this currently can be purchased for €25 on arrival.  So long as Advanced Passenger Information (API) is completed via the Thomas Cook website 7 days or more in advance, this is paid for by the airline even if you are on a flight-only booking.  There’s no need to queue at the visa desk on arrival, saving you time when you get there.

The verdict

Would I travel with Thomas Cook Airlines again?  I was impressed by their punctuality and professionalism.  However, the lack of flexibility in their schedule and the steep cost of extras means this wouldn’t be an airline I’d consider travelling with again, unless like this route, all the scheduled options were indirect flights.


Why you should do your homework before booking a flight

I had an interesting conversation with a lady the other night about the financial situation of airlines.  A number of airlines have made the news recently for the wrong reasons, including Monarch and its demise.  Her take on things was that it would have been perfectly reasonable to book with them because they’d been around for so long and if you’d travelled with them before, it would be unnecessary to check them out because you would know they were OK.

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Monarch Airlines plane by Andy Mitchell CC BY-SA 2.0 via Flickr

I had a different opinion.  Monarch’s financial woes over the preceding few years had been well-documented in the press.  Anyone doing even the most rudimentary of Google searches would have thrown up a number of articles filling out a picture of money troubles and the importance of the end of September deadline to renew its ATOL certificate.  But given that hundreds of thousands of travellers were caught out, I’m guessing my expectation that people wouldn’t shell out hundreds of pounds without checking out the robustness of the company was inaccurate.

What’s also interesting is that following the whole Ryanair mismanagement debacle, many people assume that Ryanair is in a difficult position financially.  According to industry business analysts, however, it’s not.  The graphic on this link reveals that they think it’s in the best position of any European airline when it comes to the risk of going bankrupt:

https://www.msn.com/en-gb/money/news/planning-a-europe-trip-the-airlines-that-are-in-financial-trouble-%E2%80%94-in-one-chart/ar-AAtYGw4

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If the Dow Jones researchers are to be believed, then it might be an idea to be think carefully before about booking a flight with Turkish Airlines or Pegasus at the moment.  I’ve flown with both and had excellent experiences but last year business was difficult for both of them. The former posted a 2016 loss of $77 million, the latter $36.1 million.  You can read more at:

http://atwonline.com/airline-financials/turkish-airlines-posts-77-million-net-loss-2016

http://atwonline.com/airline-financials/pegasus-airlines-posts-361-million-loss-2016

But then in the case of Finnair, they seem to be doing significantly better than their position on the chart would suggest.  Though Dow Jones suggest they fall into the “In Trouble” category, this article appears to refute that speculation:

https://yle.fi/uutiset/osasto/news/finnair_announces_best-ever_quarterly_results/9899848

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Norwegian Dreamliner by Juraj Patekar CC BY 2.0 via Wikimedia Commons

Personally, I’m being cautious over booking with Norwegian at the moment.  Their rapid long-haul expansion is, in my book, cause for concern, given the history of low-cost airlines and trans-Atlantic flights in particular.  I also wonder whether it’s a coincidence that after they announce the commencement of a London to Singapore route, Qantas cans their Dubai layover on their London to Sydney route and goes back to making Singapore their stopover destination.

Whatever your own take on the situation (and I’m not advising you to follow my lead), Norwegian Air currently have a lot of new planes to pay for and face plenty of competition.  Norwegian Air’s CEO has been quick to counter that the airline is in good financial health, but this Reuters article also references the potential impact of their CFO quitting in the summer:

https://www.reuters.com/article/us-norwegian-air-strategy-insight/norwegian-air-under-pressure-to-boost-finances-idUSKBN1AA1MR

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I’ll stick to my earlier assertion: if you’re planning on booking a flight, do a little research on your chosen airline first.  Take the sensible precautions: make sure they’re ATOL protected where that applies (charters and packages in general terms), pay using a credit card as your outlay will be protected if the flight is over £100 and consider taking out scheduled airline failure insurance in situations where you wouldn’t be covered if you didn’t.


Just back from: a day trip to Venice

Regular readers of this blog will know how I’ve made a number of day trips by air to some of Europe’s most captivating cities.  Yesterday saw me jet off to Venice, in perhaps my most ambitious trip yet.

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You’ll find a full list of the others at the bottom of this post or on my Index page here:

https://juliamhammond.wordpress.com/index/

While I’m not suggesting for a minute you’re going to truly get under the skin of your chosen destination in such a short space of time, it is great when you have little or no holiday left but still have that pressing need to travel.  Or in my case, a desire to keep two dogs out of kennels and into Daddy Day Care which is always a priority.  If you believe those predicting Brexit will put an end to cheap European flights from the UK, time could be running out to snap up a bargain.  Here’s the how, where, when and what of Venice in a day.

Getting there

My local airport is Stansted, the main UK base of Ryanair, and once again it was to the controversial budget carrier that I looked for my cheap fare.  Normally, Ryanair flies in to Treviso airport, but while the airport has been closed for essential runway maintenance, flights are being rerouted to Marco Polo instead.  Marco Polo also has the advantage of being closer to the city and well connected by both boat and bus.  The current closure lasts until 18 October, but it’s worth keeping an eye out as it’s not the first time I’ve read flights have been diverted.  My flight departed on time from Stansted at 0620 and touched down ten minutes ahead of schedule at 0910.  The return left a few minutes after its scheduled departure time of 2230 and taxied to the terminal to unload us at 2355, about 15 minutes late.  Total ticket cost this time was £34 return.  I should also add, as per usual I didn’t bother with a seat reservation and got a randomly allocated window seat on the outbound flight and an aisle on the return leg.

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To reach Venice from Marco Polo it’s possible to catch a bus.  An express service takes around 20 minutes to make the journey to Piazzale Roma, near the top end of the Grand Canal and the city’s Santa Lucia station.  Return tickets cost 15 euros.  But to arrive in style, I figured I needed to arrive by boat, though my budget most certainly doesn’t stretch to water taxis.  There are, however, direct transfers from the airport with Alilaguna who offer a reliable service on one of three routes.  This is double the price of the bus at 30 euros for a return, but in my mind well worth the cost.  However, I should mention you do sit low in the boat, which isn’t great for sightseeing if you aren’t tall.

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I opted for the orange route as it takes you via Cannaregio and then down the Grand Canal.  Journey time to the Rialto Bridge was just under an hour.  From there, the boat continues down to Santa Maria del Giglio, just short of St Mark’s.  It was busy, and I had to wait for one boat to leave before getting on the second one, which added about a 30 minute delay to my journey.  However, the boats serving the blue route were bigger and there wasn’t a wait.  They loop via Murano and Giudecca instead, and calling at San Marco on the way.  This is a really convenient option if seeing Murano’s famous glass is on your wishlist.  However, it does take about 90 minutes to get to San Marco and it doesn’t transit the Grand Canal.  The way I see it is that this transfer is part of your day out rather than just transport, but if time is the priority then the bus is a no-brainer.

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Note: From Treviso, an airport bus scheduled to coincide with arrivals takes around 70 minutes to reach Piazzale Roma.  Make sure that you’re on the ATVO bus and not the Barzi bus as the latter calls at Mestre station rather than Santa Lucia (requiring a second train journey to get to the city) and also Tronchetto Island which is again inconvenient for Venice’s top attractions.

The links you’ll need (including timetables, fares and maps):

ACTV bus and city boats: http://actv.avmspa.it/en

Ailaguna boat: http://www.alilaguna.it/en

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Getting around

Venice is time-consuming to get around, which is why I refer to this as my most ambitious day trip to date.  Because of the lack of roads, you either have to walk or take to the city’s canals.  It’s a pleasure to wander on foot, but the downside is that many alleyways are dead ends leading to canals or courtyards.  Without a good map (or even with one) you’re likely to get lost.  I relied on a combination of paper map, Google map navigation on my phone and a general sense of direction.

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Those of you who know me will realise the latter is pretty much non-existent.  Narrow streets and a maze of densely packed buildings mean that sometimes Google maps don’t quite have your location right.  I also struggled with night mode, as the canals and alleys have almost no contrast – the waterways are such an essential aid to navigation that I switched it back to day mode.  Fortunately even with very limited Italian, people were helpful to my pitiful “Scusi, dove Rialto Bridge?” attempts at conversation and pointed me in the right direction with a smile.

There has been a lot in the press about how residents are fed up with the city being overrun by tourists; the historic centre’s residential population numbers only 55,000 now, compared to an estimated 28 million visitors annually.  Do the maths: that’s more tourists per day than the number who actually live there.  Whether it was because I visited in the quieter shoulder season or whether such irritation has been exaggerated in the press, I didn’t see any indication of  frustration with tourists invading locals’ space.  But it’s certainly not an issue to brush under the carpet.

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Due to the unhappy marriage of being time-poor and totally incompetent at map reading, I decided to splurge on a day pass for the city’s ACTV boats.  This cost 20 euros and can be purchased at the many ticket booths near the jetties.  (The jetties themselves are easy to spot being a) near the bigger canals and b) on account of their bright yellow livery as in the photo below.)  You do have to validate the pass before you step onto a floating jetty, or risk a hefty fine.  Look for a white oval terminal as you step off dry land and tap the card against it.  I got my money’s worth hopping on and off, but you’ll need to make several journeys to cover your outlay.

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Things to do

With so many sights to choose from, whittling down what’s easily a month’s worth of sightseeing into the nine hours I had in central Venice was tricky to say the least.  It helped that this was my third trip to Venice, so I’d already seen the main attractions and (fortunately for me) years ago, well before selfie sticks had been invented.  I was also keen to test out the new policy of the Venice authorities which is to encourage people to explore off the beaten track.  You’ll find a wide choice of suggestions here (when they first pop up, you might think they’re written only in Italian but they’re actually dual language with English too):

http://www.veneziaunica.it/en/content/itineraries

I began my day by alighting at the Rialto Bridge boat jetty and crossing the bridge itself to the adjacent market.  Originally the market moved to this location in 1097, but a 16th century fire destroyed almost everything in the vicinity.  The market was rebuilt and depsite being a stone’s throw from the tourist crap which lines the bridge and its environs, manages to retain more than a little of its charm.  There’s plenty to see, including more varieties of mushrooms than you could ever expect to see back home, capsicums done up like posies of flowers plus of course a pungent but vibrant fish market.

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There’s a treat tucked around the back of the market in a hard to find alley (even with the address, Sestiere San Polo 429, it was concealed so well it took me a while to find either of its two doors) What I’m referring to is Cantina do Mori, the bacaro which claims to be the oldest in Venice.  This tiny bar whose ceiling is hung with dozens of copper pots still retains a customer base who are happy to share their local with tourists like me.  It’s been around since 1462 and once counted the infamous lothario Casanova among its clientele.  Today, it’s still a popular place to go and have an ombra (Venetian slang for glass of wine) and soak up the alcohol with some cicheti (or in English, cicchetti), the Venetian equivalent to Spanish tapas.

Eventually, I prised myself away from the bar and its surroundings.  I decided first to take a stroll in search of Venice’s narrowest street.  Calle Varisco is just 53cm at the little end, though mercifully for pedestrian flow, it widens as you walk down.  If I’m honest, I was a little underwhelmed; several properties off the street were having work done and there was a fair bit of rubbish around as a result.  Forget what you’ve read: it’s not the narrowest street in the world (that’s a German one) and it’s not even close to being the slimmest in Italy.

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Moving on, I headed north and picked up a boat which looped around the Castello district to bring me to the San Zaccaria stop.  I was hoping to see if the church’s flooded crypt was underwater, but it closes from 12 noon until 4pm each afternoon so was out of luck.  Nearby though, I passed Banco-Lotto No. 10 which sells clothing made by inmates at the women’s penitentiary on Giudecca Island.  Sadly, that too was closed, though it shouldn’t have been according to the sign on its doorway.  The clothes looked fabulous, even for someone with my limited fashionista skills.

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Next up was a bookstore, and one which proves that Amazon can’t provide everything.  The Libreria Alta Acqua is a treasure.  Books stacked in precarious piles fill every inch of available space.  Balanced on shelves, filling redundant gondolas and bath tubs, they represent what a bookstore should be.

This is a place to be savoured, to potter and to forget the time or anything else on your mind.  The store owner wandered about, leaving the rather scary looking cat to mind the till while he wheezed and tutted to himself looking for items unspecified but clearly important.  I think I could have watched him all day too.  Out back was the tinest of courtyards with a sign imploring people to climb up some wobbly stairs made of old books to see the view over the canal.

I couldn’t resist walking south via St Mark’s Square.  This might sound odd as I really hate the crowds and the tourist paraphernalia but I think I wanted to see just how bad it was.  On the way, in Calle del Mondo Novo, my nose caught the aroma of a cheese and ham store as my eye was drawn to a pig in the pizza shop window opposite.  Incidentally, I read that you should never eat pizza in Venice as wood-fired ovens are banned with just a tiny handful of exceptions.  The store, Prosciutto e Parmigiano, is known locally as Latteria Senigaglia (that was the name of the original family-run dairy produce store which was set up in 1940).

In St Mark’s Square, I navigated a sea of people who couldn’t have been more synchronised in pointing their mobile phones towards whatever their guide was pointing out had a musical soundtrack been in place.  Pausing only to recreate the famous shot of the gondolas lined up facing out across the lagoon, I hopped on another vaporetto.  This one was bound for the church of San Giorgio Maggiore.  From the top of its belltower, or campanile as they’re called, the views across the city are splendid and of course you look out over the campanile in St Mark’s Square rather than from it.  It costs 6 euros to ascend, but for that they provide a lift, and free entertainment when the bells chime the hour, frightening unsuspecting visitors.  Best of all – no queues.

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It was mid-afternoon and I wanted to explore a little more before I left, so I took a boat a short way up Canale della Giudecca, jumping off at Spirito Santo church to cut back through to the Grand Canal near the Peggy Guggenheim art collection.  Another vaporetto took me to Venice Casino from where I could cut through to the district of Cannaregio.  This is on the Venice authorities’ recommendations list and is where you’ll find the Jewish Ghetto.  It lacked the crowds of St Mark’s and it’s probably very uncharitable of me to hope that the city’s campaign is unsuccessful and it stays that way.

I had planned to have an early dinner in Osteria al Bacco, which is one of the area’s most highly rated restaurants, but got sidetracked by the wonderful Al Timon instead.  You do need to book ahead for dinner reservations, though they don’t always serve what they display in the window.  Get there right on the dot of six when they open to grab a table for cicheti and a Spritz – for something classically Venetian, swap the fashionable Aperol for Campari.

Time was ticking on so I took a last vaporetto ride along the Grand Canal and then bought a ticket for the boat back to the airport.  I’d definitely recommend a visit outside of summer and most importantly, away from the crowd.  Venice is never going to be one of my favourite cities, but it’s growing on me.

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The other day trips by air:
Ibiza
https://juliamhammond.wordpress.com/2017/05/13/just-back-from-a-day-in-ibiza/
Copenhagen Christmas markets
https://juliamhammond.wordpress.com/2016/12/05/just-back-from-a-day-at-copenhagens-christmas-markets/
Regensburg
https://juliamhammond.wordpress.com/2016/11/25/just-back-from-a-day-trip-to-regensburg/
Belfast
https://juliamhammond.wordpress.com/2016/10/17/just-back-from-a-day-trip-to-belfast/
Budapest
https://juliamhammond.wordpress.com/2016/10/07/just-back-from-a-day-in-budapest/
Bremen
https://juliamhammond.wordpress.com/2016/06/07/just-back-from-a-day-trip-to-bremen/
Lisbon
https://juliamhammond.wordpress.com/2014/10/20/just-back-from-a-day-trip-to-lisbon/
Amsterdam
https://juliamhammond.wordpress.com/2015/01/26/just-back-from-a-day-trip-to-amsterdam/


Monarch’s collapse: your rights

Sadly, this morning’s headlines that Monarch has collapsed wasn’t shock news. The company had been in trouble for years, with several bailouts brinking it back from the brink of collapse on more than one occasion. Once, it cleaned up on routes to Tunisia, Turkey and Egypt, but had been badly hit by the slump in tourist numbers to those destinations in the face of terrorist attacks. Its Greek business was hit by the economic crisis and in response, it turned to the saturated markets of Spain to try to balance the budget.

It’s the largest UK airline ever to fail.  That’s no consolation for the estimated 110,000 people stranded or left with their holiday plans in tatters.  This collapse affects at least a  further 300,000 people who are due to fly, perhaps more.

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What to do if you’re on holiday with Monarch right now

Sit tight.  For those booked with Monarch Holidays, the CAA are negotiating with hotels so that you can stay.  If you are asked to pay a bill, keep receipts.  The CAA are saying they will reimburse you, though the end date for this is uncertain as yet.  If you are due to fly home, the CAA are putting on flights to get you home.

A webpage has been set up by the CAA to provide information to travellers.  Find it here:

https://monarch.caa.co.uk/

On this website there are details of flight rebookings.  Click on the airport you are travelling back from and it will open up the flight number and timing of your new flight.  At present, just today’s flights are up, so if you’re due to travel in the next few days, you’ll have to check back later.

If you’re in the UK but have a future Monarch flight or package holiday booked

The CAA’s advice is repeated here:

Flights booked directly with Monarch Airlines from 15 December 2016 onward

Customers with these bookings are not ATOL protected and are not entitled to make a claim to the CAA. You are advised to contact your card issuer, insurer or PayPal for advice on how to claim a refund.

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I add: if you have booked using a credit card and the cost of your flight is £100 or more, you are covered.  (If you book a return flight, the cost of the total must be over £100, i.e. each leg can be under £100 so long as when combined they’re over.)  The credit card company will reimburse you.  If you have booked with a debit card, you might be able to get your money back via something called Chargeback; contact your issuing bank for details.  If you have specific cover for airline failure in your travel insurance policy, this is also a route for recovering your money.  Note that this isn’t a standard clause on many insurance policies.

Back to the CAA:

Flights booked on or before 14 December 2016 directly with First Aviation Ltd trading as Monarch Airlines

If your flight was booked with Monarch Airlines on or before 14 December 2016 and you received an ATOL Certificate stating that your flight is protected with First Aviation, you are ATOL protected. We are making arrangements for refunds to be made as soon as possible to these UK customers.

We will be providing more information on how you should claim shortly. You will be able to submit a claim when we make the Monarch claim form available. Please do not submit a claim until advised to do so.

Bookings made directly with Monarch Airlines from 15 December 2016 onward are not protected by ATOL.

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I add: ATOL protection refers to the Air Travel Organiser’s Licence.  Basically it ensures you don’t lose your money or get stranded abroad if the company responsible for getting you home goes bust.  You receive an ATOL certificate with your holiday paperwork.  What happens is that companies lodge money with the CAA in case the CAA has to step in and get their passengers home.  Monarch’s ATOL licence ran out on September 30th and as they couldn’t afford to renew it, they were forced to call in the liquidators.

If the ATOL-bonded company goes bust, you apply directly to ATOL for your refund.  The CAA website explains what to do, as reproduced here:

Holidays booked directly with Monarch Holidays

Customers booked directly with Monarch Holidays are ATOL protected and will have received an ATOL Certificate when they made their booking. We are making arrangements for refunds to be made on these bookings as soon as possible, and we aim to complete this by the end of 2017 at the latest. We will be providing more information on how you should claim shortly. You will be able to submit a claim when we make the Monarch claim form available. Please do not submit a claim until you are advised to do so.

Monarch flights and Monarch Holidays booked through another travel company or travel agent

If you booked a flight or holiday with another travel company or travel agent you should contact them directly about your arrangements.