juliamhammond

Why I’m not thrilled at Stansted’s expansion plans

A few days ago Uttlesford District Council approved plans that would see Stansted grow its passenger numbers to 43 million a year.  The news comes hot on the heels of a press release announcing that the airport had just experienced its busiest October ever. 2.5 million passengers used the airport, up almost 9% on the same month in 2017, bringing the annual total to over 27 million. It’s good news for the local economy, with an already buoyant job market fuelled by such growth. Stansted claims that 5000 new jobs would be created by the continued expansion of its facilities. An increase in flights, with some long haul routes now offered, increases choice and offers an alternative to driving over an hour further to Heathrow or Gatwick.

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So why am I unhappy?

First, it’s not a case of NIMBY-ism. Though Stansted airport is my nearest, it’s still a forty minute drive away. By the time Stansted’s planes fly over my home, they’re at such an altitude that noise pollution isn’t an issue. I’m not affected by increased traffic, nor am I impacted by any kind of blight on house prices, though I’m sympathetic to those who are.

No, my concerns lie with the airport experience. I travel fairly frequently and time spent at the airport is a necessary evil if I am to do my job. My recent experience of Stansted hasn’t been a positive one, with issues cropping up every time. Parking is the first problem. I remember not so long ago being able to turn up to long term parking without having to pre-book. Clearly that’s not the case anymore, not just at Stansted but elsewhere too, just as you don’t generally have the option to drive up to drop off in front of a terminal free of charge either. But a fair number of my Stansted visits are day stays – and long term parking at Stansted has a minimum three day stay. Mid term is often full, leaving me with a fee of £30 or more to park at short stay. (Living in a small village I don’t have a public transport option.) I appreciate that with increased passengers, rationing spaces by cost is the logical solution. But allowing this day tripper to use the long term parking would reduce my parking cost by a third.

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Inside the terminal, it’s common for the space to be excessively crowded. Once, this Norman Foster designed building was a pleasure to transit. Now, with the security gates shifted from the back of the terminal to the side, it has become a veritable obstacle course. The queues first thing in the morning usually reach the gates, and sometimes extend beyond them. Security staff seem less friendly than in other airports and occasionally rude. Management, to be fair, do listen but there does seem to be a need for training. My luggage “fails” at a disproportionately high rate compared to other airports. I have no idea why. It’s not like I pack differently for those journeys. On one occasion, a staff member moved my coat to cover my iPad, necessitating a manual check “because your items were stacked on top of each other”. On another, I was told that my wheelie case required an additional check because it had been placed “at the wrong side of the bin” – I wasn’t aware there was a wrong side of the bin and neither was the manager I spoke to afterwards.

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Security eventually navigated, the queues funnel through the duty free and shopping area. The space is narrow and littered with passengers and bags. The main holding area is also rammed, partly because gates aren’t announced until late on. Stansted have tried to tackle this, not by clearing out the clutter, but by closing the airport overnight in an attempt to foil travellers who plan to sleep stretched out across several seats. A long term programme of investment to the time of £600m and significant expansion is underway. The sooner that has an impact the better. Right now I feel more stressed waiting for my Ryanair flight to be called than with the boarding process. Yes, you did read that right – Ryanair’s part has generally been the best part of the whole process. If that doesn’t jinx December’s flight, I don’t know what will.

So forgive me if I’m not dancing with delight at the news Stansted is going to get even busier. If by some miracle, Ken O’Toole, Stansted’s CEO, happens to read this, then please think carefully about how you plan for all these additional visitors. The good news is that your airport surely can’t get any worse.

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