How to avoid this summer’s air travel chaos
Post pandemic, travel’s starting to return to normal. After a couple of years of lockdowns, border closures and administrative hoops, it’s finally possible to travel more or less as we used to. Except there’s a problem: staffing. To weather the crisis, many travel businesses – accommodation, airports and airlines among them – had to lay off staff to make it through. Some of those haven’t returned and as a result, travellers across the world have faced disruption, longer than usual queues and sometimes lengthy delays. So what can you do to avoid being caught up in it?
Do your homework

Before you book with any airline, do some research. Even a quick Google search might give you a flavour of the current situation. Have they made the news for repeated flight cancellations and if so, have they implemented measures which have resolved the problems? Ditto the airport. Is it a busy hub that’s been struggling with demand, such as Heathrow or Schipol? If so, see if you have other options. Finally, try to find out if there are any strikes planned as industrial action is a possibility too.
Choose your flight time carefully
Certain times of day are busier than others. For instance, London Stansted has a night quota restriction which means it cannot operate as many flights between 11pm and 6am. It’s often very busy in those first couple of hours when the rules no longer apply, so you’d need to factor in additional time to pass through the airport. At a minimum, allow two to three hours. However, this needs to be balanced with the chance of delays, which tends to be lower earlier in the day.
Opt for hand baggage only

Depending on who you’re flying with, you might find carry-on allowances are surprisingly generous. Given that there have been some well documented cases of luggage hold ups or losses, you might find it less stressful to keep your bags with you. Check airline policies carefully as making sure you measure up is crucial. With some low-cost carriers, such as Ryanair, you might find it’s more cost effective to pay for priority boarding where it comes with a cabin bag allowance than to pay for hold luggage separately.
Be organised for security
Security procedures concerning liquids are something we’ve been saddled with for many years, so check what you’re carrying in your hand luggage carefully. Pack everything that has to come out into an easily accessible outside pocket. Wear slip on shoes if you’re travelling to places such as the USA which require most passengers to remove them. Consider purchasing a fast track pass if you are concerned about time. Some airports will allow you to buy one there and then, so you can see what the queue is like before you hand over your money.
Embrace holidaying at home

As we learnt when border restrictions ruled out international travel, holidaying at home can be just as rewarding. Post COVID, I’ve explored ruined castles in Northumberland, hiked to a pretty waterfall in Shropshire, drove the Bealach na Bà in Scotland and had fun with the dog at the beach on the Isle of Wight. And you don’t even need to spend a night away from home. Be a tourist in your own city or local area – it can cost next to nothing to create a holiday vibe and best of all, you can give the airport a miss completely.
Post-pandemic travel: Austria and Germany
Throughout the pandemic, when allowed, I have travelled. I get why some people haven’t felt confident to do so. Official websites are written in complex language and even when you think you understand the rules, there’s a nagging doubt that you’ve got something wrong which will leave your booking high and dry – and unless you’ve got decent insurance, out of pocket too. For amber list countries there’s the slim but present chance that the country you picked might turn red, necessitating expensive hotel quarantine. There’s supposed to be a logic to the classification but even the industry’s so-called experts haven’t guessed correctly prior to the reviews, so what chance have the rest of us got? Then there’s the risk of catching COVID while you’re away and finding yourself stranded or worse, alone in a foreign hospital.
I get it. You’ve got to be travel mad to want to go away. But I am, and I do.
Some of the trips I’ve made have been within the UK – with my husband and the dog to Northumberland, Shropshire and the Isle of Wight, with my Dad to Dundee and Falkirk, and solo to Barra and Skye. They’ve all been great trips, but I’ve always been most excited to travel abroad. With COVID-era trips to Iceland (twice!) and Madeira under my belt, I decided it was time to head over to mainland Europe again. Just to make things complicated, I couldn’t decide between Bavaria and the Austrian Tirol, so I opted to visit both.

Flying to Munich
easyJet have been reliable, affordable and above all, flexible during the pandemic, so once again I chose this budget carrier. It’s too early in the season for their Salzburg flights so a couple of months ago I booked to fly into Munich on the late evening flight. As it would be a late arrival (oh how I miss the old days when you had a full flight schedule to choose from rather than the new normal’s take this flight or leave it offering), I reserved a room at the Novotel just up the road. Having studied the FCDO website for Germany’s entry requirements, I was a little surprised to then receive a reply which basically said we’d love to host you but we might not be able to. At that time, the COVID incidence rates came into play – basically if the rate rose too high, under local regulations, hotels would be forced to close. Things do change quickly in regards to COVID, however, so I figured I’d just wait it out and decide what to do nearer to my departure date. As luck would have it, the rules changed in time and I was able to fulfill my original booking.

Overland to Austria
With six nights to fill, I had already toyed with travelling over the border to Austria and when the country officially opened its doors to UK travellers I decided that would be the way to go. I’ve previously trained it to Salzburg; this time, I decided to make Seefeld-in-Tirol my base. I’d last visited as a child in the 1970s so had few memories of the place. Armed with notes from my Mum about where we’d stayed and visited, I checked in to the Alte Schmiede Hiltpolt, an exceptionally well-run family hotel right in the centre of the resort. I stopped off for a wander around Mittenwald on the Bavarian side of the border – very quaint – and then hopped on a local cross-border train to complete the last few minutes of the journey. Thanks to advice given by both the German and Austrian tourist boards in the UK, I already knew that my Digital Registration on Entry submission for Germany would get me into Austria with no further need for form-filling.

Where 3G has nothing to do with your phone
Both countries currently work on the three G’s principle for many scenarios where you’ll come into contact with other people: geimpft, genesen, getestet. To translate, that means you either need to be vaccinated, hold proof recovery or be in receipt of a negative test result. In my case, it was the vaccination certificate that was the documentation that got me on the plane and checked in to the hotels. Some of the cafes I ate at also asked to see it, though some were happy to take my word for it without actually looking at the paperwork. In all other respects, the situation was rather casual. When I walked across the border during a hike along the Leutasch Geisterklamm and from Germany into Austria at the summit of the Zugspitze, no checks or border formalities were made at all – just as you’d expect from two Schengen signatories.

Returning to the UK
For the last time – next time I travel the requirement to test will have been removed – I had to take a lateral flow test to be able to return to the UK. As with my Iceland trip, I’d already sent off for my do-at-home PCR test kit from Randox as the drop box is conveniently located in the next village from my home. Although I’m pleased the result came back negative this weekend, it was the booking reference from the purchase that was the crucial piece of the puzzle – without it, I’d be lacking essential information for the UK government’s Passenger Locator Form. I made sure I arrived at the airport in good time to be able to take a lateral flow test; the negative result came through about 30 minutes later. I will be glad not to have to do one next trip as it’s a bit stressful waiting for the result – even though I was pretty sure I had no COVID symptoms.

In the end, I’m pleased to report that my trip was memorable for the scenery, sunshine, food and entertainment – not for the COVID-related admin and – happily – not for a positive test result. Time to start planning the next one…
Important note
As before, this was the situation at the time of my visit in September 2021. Rules change frequently, so always check carefully before embarking on your own trip to make sure you’re abreast of current regulations when you travel.
Testing, testing
With so many hoops to jump through, it’s little wonder many people in the UK are choosing to holiday at home this year. While back in 2020 we might have thought that being vaccinated would be a ticket to freedom, unfortunately that’s not the case. International travel feels like a minefield of paperwork and regulations, but here’s my experience travelling from the UK to Iceland. Note that regulations change frequently, so check with reliable sources to ensure that you have up to date information.
Prior to departure
Preparations started before departure. As with many countries, Iceland differentiates between vaccinated passengers and those who haven’t been jabbed. You need to be fully vaccinated at least 15 days before – check the Covid.is website for the latest information. The Icelandic authorities will accept the NHS app but once or twice when I’ve gone into it the app has been unreliable – and one time my vaccine details had disappeared completely. I ordered a paper copy of the vaccine record from the NHS website and it came just under a week later through the post. Note that you can’t get this via your GP a surgery.
A green list country, Iceland required a negative test to enter the country but accepted a lateral flow test. You can keep up to date on the Covid.is website which has an up to date record of everything from regional case numbers to current government legislation. I also found it helpful to follow some of the Icelandic news websites on social media such as Iceland Monitor and Iceland Review as they gave an indication of whether the COVID situation was changing. Case numbers were on the rise before my trip so it was helpful to track that.
Which test?
Unlike the more expensive PCR tests, the lateral flow tests are the same as the NHS tests you can pick up from your local pharmacy. But you can’t use those for international travel as you require a certificate that confirms a negative result. I found that there were fewer places offering lateral flow tests in my area (perhaps because many more countries require PCR tests instead). Though I could have used a postal service I was concerned the result wouldn’t come through in time.
In the end I opted for a test with Collinson using their drive-thru testing facility at London Stansted Airport. Unfortunately I was flying from Luton, but the flight was so early I wasn’t able to use the testing facility there. So instead, I made the hour and a half round trip a couple of days ahead of my flight. There was no queue, availability was good and I stayed in my car the whole time – the nasal swabbing was conducted through the car window. The negative result came though via email almost exactly 30 minutes later. With easyJet’s discount, the cost of the test was £32 (regular price £40).
This is also the time to book your Day 2 test. The UK government requires all inbound passengers to complete a detailed Passenger Locator Form and the booking reference for this test is one of the pieces of data you’ll need to add to the form. I opted for a mail-in service this time. I used Randox. They don’t have the best reputation for reliability. Twitter users have reported that their return boxes have been full to overflowing. However, though there are only three drop-off points in Essex one of them is only a short drive from my home it is convenient. The cost of this test was £43.
Outbound
To be able to board the flight, it was necessary to show proof of the lateral flow test to the gate staff. The Icelandic government’s rules had changed just a few days before I flew out and some passengers had been caught out. They were dismayed to learn that they had been denied boarding – hopefully they were able to get a test and a later flight. Rebooking wouldn’t have been an issue in terms of availability as the flight I took was only about a third full. That’s in August, the height of peak season.
On arrival at Keflavik passport control formalities were completed fairly quickly – though of course British passports are now stamped. After that came duty free and baggage claim for those that wanted it before the final test check at the exit. Paperwork was looked at and I was good to go. I understand that there is a hefty fine for those who get caught out, though the airline should pick up any issues long before you get that far.
In Iceland
The UK government requires all inbound passengers to be tested within three days of returning to Britain. There is a testing facility very close to Keflavik Airport (easy to find in a building beside the Courtyard by Marriott hotel). I booked for the afternoon prior to my flight; a text and email reminder were useful. The sign on the door said they were all booked up for that day, so definitely plan well in advance.
I got tested with a friend who has been trained to administer the tests. She was concerned about some of the procedures being followed. Five people were escorted to the testing room at a time. Each was allocated a numbered seat and then the tester conducted each swab in turn. My friend noticed mistakes: the person didn’t swab both nasal cavities, and she squeezed each sample without changing gloves, potentially increasing the risk of cross-contamination. It was certainly a production line affair. The tests came back negative about 20 minutes later – another hurdle jumped. Cost of this test was 6900 ISK (about £41).
Next, the thing that’s so easy to forget: the Passenger Locator Form. This is a detailed document that you have to fill in on the UK Government’s website, so make sure you have WiFi or data roaming as you’ll need to go online to fill it out. Amongst other things you’ll need your flight details (including the arrival time and a seat number, so you will need to have checked in) and also your passport details. This form has been around for some time but the requirement to supply a booking reference for your inbound test wasn’t needed in 2020.
Inbound
Departing Keflavik went smoothly, but it’s important to have all your documentation to hand. Security and passport control were as normal, requiring the boarding pass and passport respectively. The UK government paperwork was checked at the gate. This can be time consuming if your flight is full so it’s wise not to leave it too late. The gate staff asked to see the passport first, then the Passenger Locator Form, then proof of vaccination and finally proof of a negative test result (for the test conducted in Iceland). Once all of those were seen, the boarding pass was scanned and I was free to board.
Arriving at Luton, I used the e-gates and as all the information was electronic and paperwork had been checked in Iceland, no further checks were necessary. I completed the PCR test using the home kit Randox had sent me and drove it over to the drop box in the next village. I had an email later that day to confirm Randox had received the kit and another the day after confirming the test was negative. Now all I have to do is to decide where to go next…
It’s travel, but not as I know it
As more and more of Europe experiences a rise in coronavirus cases, and the weather worsens as we head into winter, my thoughts are inevitably turning to travel further afield. I hate November with a passion. Since I’m no longer tied to school holidays, that means I can escape to far-flung destinations such as Barbados for a bit of autumnal sunshine. But this year’s a little different, of course. After my recent trip to lovely Madeira, tentative hopes to visit perhaps the Azores or Santorini were dashed due to the lack of direct flights and I remain wary of travelling long haul lest the situation worsens and I end up stranded.
I’m not even sure I’d enjoy the experience, if what’s on offer in Cuba and St Lucia becomes the norm. I’ve enjoyed trips to both those Caribbean countries and part of the appeal as an independent traveller is to explore on my own. But right now that wouldn’t be possible. Take St Lucia for example. Travellers of many nationalities including Brits are permitted to fly; BA are operating direct flights and TUI have just followed suit. So long as you can present a recent negative test result, you’re in. But that’s when things get a little more constrained.
The advice on the UK’s FCDO website reads:
“You must remain at your COVID-certified accommodation for the duration of your stay in St Lucia unless you are on an excursion arranged by the hotel. You may not leave the property by vehicle or on foot during your stay.”
To elaborate, St Lucian authorities permit travellers to stay in certain hotels. There are 30 such places on the official list, though not all of them have opened quite yet. No worries there. In fact, the hotel in Rodney Bay I chose before is on the list and I’d be more than happy to stay there again. The issue is what happens when I want to leave the resort. Current regulations state that unless I choose from a predetermined list of excursions with an approved list of operators then I’m legally bound to stay put. There’s nothing wrong with that if that’s how you usually travel, but I don’t enjoy holidaying like that.
The experience in Cuba would, from my perspective, feel equally restrictive. Last time I visited this fabulous country, I split my time between Havana and Trinidad. I explored sugar plantations by day, travelled in style by vintage car and danced late (for me) into the night fuelled by sweet but potent canchancharas. If I were to visit right now, I wouldn’t be landing at Havana Airport – it’s only open for repatriation and humanitarian flights. The situation is a little more relaxed than it was before – visitors are allowed to rent cars and aren’t entirely confined to the beach resorts. And sometimes, as it was for me, it’s cheaper and easier to see the sights on an organised excursion.
Nevertheless, Havana remains off limits, as does Ciego de Avila, Spriritus and Pinar del Rio. Note too that although tourist flights to other parts of the country are operating, the current FCDO advisory states:
“Visitors who fly directly in Jardines del Rey Airport (for holidays in Cayo Coco, Cayo Cruz or Cayo Guillermo) may rent cars, but cannot leave the Cayos.”
I’m not suggesting for one minute that the Cuban or St Lucian governments aren’t doing the right thing. They have a responsibility to take care of their citizens and this is an effective way of balancing that duty with the need to kickstart their economies in a COVID-safe way. Tourism is a major income generator for both islands, as it is across the wider Caribbean region. A number of islands are now deemed safe destinations for British tourists, including Barbados, Antigua and the British Virgin Islands. Each is managing arrivals in their own way. The information’s easy to find and it’s up to you to decide whether you would be able to have the kind of holiday you hope for.
For me, a trip isn’t on the cards until I can travel my way. I guess I’ll just have to be content with Tenerife, but as the UK heads into Lockdown 2.0 even that will probably have to wait until 2021. What about you?
Why I’m not thrilled at Stansted’s expansion plans
A few days ago Uttlesford District Council approved plans that would see Stansted grow its passenger numbers to 43 million a year. The news comes hot on the heels of a press release announcing that the airport had just experienced its busiest October ever. 2.5 million passengers used the airport, up almost 9% on the same month in 2017, bringing the annual total to over 27 million. It’s good news for the local economy, with an already buoyant job market fuelled by such growth. Stansted claims that 5000 new jobs would be created by the continued expansion of its facilities. An increase in flights, with some long haul routes now offered, increases choice and offers an alternative to driving over an hour further to Heathrow or Gatwick.
So why am I unhappy?
First, it’s not a case of NIMBY-ism. Though Stansted airport is my nearest, it’s still a forty minute drive away. By the time Stansted’s planes fly over my home, they’re at such an altitude that noise pollution isn’t an issue. I’m not affected by increased traffic, nor am I impacted by any kind of blight on house prices, though I’m sympathetic to those who are.
No, my concerns lie with the airport experience. I travel fairly frequently and time spent at the airport is a necessary evil if I am to do my job. My recent experience of Stansted hasn’t been a positive one, with issues cropping up every time. Parking is the first problem. I remember not so long ago being able to turn up to long term parking without having to pre-book. Clearly that’s not the case anymore, not just at Stansted but elsewhere too, just as you don’t generally have the option to drive up to drop off in front of a terminal free of charge either. But a fair number of my Stansted visits are day stays – and long term parking at Stansted has a minimum three day stay. Mid term is often full, leaving me with a fee of £30 or more to park at short stay. (Living in a small village I don’t have a public transport option.) I appreciate that with increased passengers, rationing spaces by cost is the logical solution. But allowing this day tripper to use the long term parking would reduce my parking cost by a third.
Inside the terminal, it’s common for the space to be excessively crowded. Once, this Norman Foster designed building was a pleasure to transit. Now, with the security gates shifted from the back of the terminal to the side, it has become a veritable obstacle course. The queues first thing in the morning usually reach the gates, and sometimes extend beyond them. Security staff seem less friendly than in other airports and occasionally rude. Management, to be fair, do listen but there does seem to be a need for training. My luggage “fails” at a disproportionately high rate compared to other airports. I have no idea why. It’s not like I pack differently for those journeys. On one occasion, a staff member moved my coat to cover my iPad, necessitating a manual check “because your items were stacked on top of each other”. On another, I was told that my wheelie case required an additional check because it had been placed “at the wrong side of the bin” – I wasn’t aware there was a wrong side of the bin and neither was the manager I spoke to afterwards.
Security eventually navigated, the queues funnel through the duty free and shopping area. The space is narrow and littered with passengers and bags. The main holding area is also rammed, partly because gates aren’t announced until late on. Stansted have tried to tackle this, not by clearing out the clutter, but by closing the airport overnight in an attempt to foil travellers who plan to sleep stretched out across several seats. A long term programme of investment to the time of £600m and significant expansion is underway. The sooner that has an impact the better. Right now I feel more stressed waiting for my Ryanair flight to be called than with the boarding process. Yes, you did read that right – Ryanair’s part has generally been the best part of the whole process. If that doesn’t jinx December’s flight, I don’t know what will.
So forgive me if I’m not dancing with delight at the news Stansted is going to get even busier. If by some miracle, Ken O’Toole, Stansted’s CEO, happens to read this, then please think carefully about how you plan for all these additional visitors. The good news is that your airport surely can’t get any worse.
To recline or not to recline?
That is the question that has provoked a storm of impassioned comments this week after the Telegraph announced that British Airways was introducing 35 new planes on its short haul routes with non-reclining seats. Here’s the original article:
The ensuing headlines screamed that BA was fast turning into a low-cost carrier, but that’s not what people have been arguing about. A survey by Skyscanner in 2013 claimed that 91% were in favour of banning reclining seats on short haul flights:
https://www.skyscanner.net/news/calling-time-reclined-airline-seats
Reclining seats on long haul planes are a boon, particularly on overnighters. Economy class is cramped, and let’s face it, we’d all happily upgrade if funds permitted. But for many of us, the choice is to fly economy or not fly at all, so we fold up our legs and get on with it. It’s one of the few times when I wish I was young again. The ability of millennials to tuck themselves up and nod off to sleep for eight straight hours is something I now struggle to achieve in a full sized double, let alone a tiny aeroplane seat.
But that whole cramped arrangement gets a whole lot worse when someone in front reclines their seat into the space in front of my knees. I’m not especially tall, but I do have long legs, so a battering to the kneecaps is a real possibility. I pity 6 footers. I read this week that one man was left with bleeding knees after someone reclined without warning. It’s all very well saying that you have the right to use the space – after all, you’ve paid for that seat, recline and all – but if someone is going to get hurt in the process, surely there’s room for some give and take?
In the States, planes have even been forced to divert over legroom wars. This report from the Telegraph written in 2014 refers to the Knee Defender, a product that’s still on sale, as the trigger for an air rage incident that necessitated an unscheduled landing.
http://www.telegraph.co.uk/news/aviation/11064259/Knee-defender-causing-chaos-on-flights.html
Surely it’s better to put up with a bit of discomfort than to have your travel plans severely disrupted – and even face charges? It’s a shared space; there has to be a bit of give and take. I don’t expect someone to turn round and ask my permission to recline, but but I do appreciate it when they do so slowly so I have chance to grab my drink and rearrange my legs first. Likewise, while it’s perfectly OK in my book to recline on a long haul flight, I don’t expect to be eating my meal with no space for a tray table and so always ask the flight attendant to have a word with the person in front if they haven’t yet reclined.
But on short haul flights, is it really even necessary to have the facility to recline? Perhaps I’ve been conditioned after years of flying with Ryanair, but I just don’t even think about it on a short flight. I’m hopping over to Amsterdam this month and there’ll barely be enough time to sit down, let alone recline. Even on the longest short haul flights of around four hours, it’s not really a hardship to sit up straight. If I’m stiff, I can walk around the cabin to stretch my legs. However, for those hubbing through Heathrow, they’ve already come off one flight and don’t need the discomfort of a cramped second leg.
So this news isn’t a deal breaker for my relationship with BA. And of course, no one’s forcing anyone to fly BA. You can choose not to do so and opt for a different carrier. That said, you probably won’t find yourself sat next to me on BA any time soon, not least on one of their short haul routes. It’s not the cull on free food or even the IT disasters that have left passengers stranded. No, it’s price. The budgets are still usually cheaper, even more so for me when I factor in the additional cost of getting to Heathrow over Stansted.
But for those banging on about reclining seats, well, I think it’s the shape of things to come. Airlines have been forced to change to stay in business. The rise and continued popularity of the low cost carriers prove that people are happy to unpackage their fares and pay only for what they need. I think BA’s making a smart decision to ditch the reclining seats and make room for additional paying passengers. But will you be one of them?
Border control queues in Europe – and how to beat them
Today’s news has been full of horror stories of British travellers caught up in excessive queues at some of Europe’s busiest airports. If you haven’t seen it, try this article from the BBC:
http://www.bbc.co.uk/news/uk-40824027
Sadly, though changes in legislation have worsened the situation, it’s nothing new. Miss your flight, and you’ll find the airline and the airport pass the blame back and forth, leaving you frustrated and potentially out of pocket. So what can you do?
Take out a decent insurance policy
Many travel insurance policies will cover you for missed departures, but check the small print in case there are any exclusions. Also check the amount covered – and work out whether this is going to be sufficient to cover a night in a hotel and the cost of a replacement flight.
Get to the airport early – and don’t wait for your gate number to be displayed
Queues for security are going to be lengthy in peak summer season, so you should be aiming to get to the airport in plenty of the time regardless. But once you’re through security, you need to go through passport control too. In some airports, this can be tucked away in a quiet wing of the airport serving just a few gates.
If your gate isn’t displayed early, by the time you start to line up, you may have cut it too fine. I almost missed a flight from Malaga to London a couple of years ago for this very reason – so don’t risk having to be very un-British and queue jump like I did. And if I pushed in front of you and you’re reading this, I’m very sorry – and hope you made your flight too!
My advice is to go through passport control even if your gate isn’t displayed on the boards – if there are multiple passport controls, in my experience the border control officials will redirect you. Just look suitably apologetic as I did and make sure you head off in the right direction.
Consider booking a package
If you book a package holiday with an operator with has its own fleet of planes, such as Thomson (other operators are available!), then the same company is responsible for getting you from the hotel to the airport and from the airport to Britain. At the very least this is going to reduce the buck-passing.
Have you any tales to tell? I’d love to hear your experiences.