juliamhammond

Ryanair’s baggage changes penalise those already booked

Today Ryanair have announced that from 1st November, their policy on cabin baggage will change.  Currently, up to two bags can be taken on board, one of standard dimensions (55cm x 40cm x 20cm) and one smaller item (35cm x 20cm x 20cm).  Currently, a small wheelie fits and can be stowed in the overhead bins, while the smaller bag, perhaps a day sack, can be placed under the seat in front.  On busy routes, some passengers are asked to place their larger bag in the hold free of charge.

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Today Ryanair have announced changes to their policy.  Basically, customers opting not to pay for Priority Boarding will lose the right to take some of their carry on with them as they board the plane, instead handing it to staff to put it in the hold.

I have two Ryanair flights coming up, one in October to Venice and one in December to Salzburg.  My Salzburg flight will be affected by the changes.  I was planning to take a bag that was smaller than their maximum dimensions but slightly larger than those of a smaller item.  Now, I have to either rethink the size of that bag or pay a £6 priority boarding fee for each leg to be able to take the luggage I planned.  The Ryanair website states that the policy will be introduced on 1st November for all travellers, regardless of when they’ve booked.

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That’s not playing fair.  We took out the contract and now the details are unilaterally being changed.  If I take the bag I planned, and the policy is implemented as per the rules, I’ll either have to check it at the gate free of charge and incur a delay when I arrive waiting for luggage, or risk being denied boarding.  So effectively, my flight has gone up by £12 if I wish to take the luggage I planned.  Had I paid for Priority Boarding at the time of booking, it would have cost £5 each way; to do so retrospectively it will be £6 each way.

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I understand why Ryanair have taken this step.  The amount of luggage being dragged on board is reaching ridiculous levels and boarding is a much slower process because of it.  But it does seem underhand to introduce a change to existing bookings without notice. Will this be the end of my love affair with Ryanair?  Probably not.  Do I feel like I’ve been cheated out of £12?  Yes.  The Ryanair haters are going to have a field day with this, and for once, rightly so.

Are you affected?  Full details from Ryanair’s website here:

http://corporate.ryanair.com/news/ryanair-to-lower-checked-bag-fees/

2 responses

  1. Ryanair just can’t be trusted to play fair. They have always been my favourite but the recent changes to seat allocation has turned me away from them. On a flight up Ireland recently four of us were scattered around the aircraft as a penalty for not booking seats. This week we flew to Portugal with easyjet and were allocated seats together there and back without advance booking. I am sorry to say that Ryanair have ceased to be my first choice.

    Liked by 1 person

    September 6, 2017 at 5:36 pm

  2. I’m sure you’re not alone Andrew. They seem to be very good at screwing up customer relations!

    Like

    September 6, 2017 at 5:50 pm

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