Lots of places market themselves as dog-friendly, but often the reality is more dog-tolerant. When you consider them as part of the family rather than a pet, that’s just not good enough. Our golden retrievers are now 12 and 8, and so we have a lot of experience – both good and bad – to compare with. With an excitable younger dog who cannot be trusted near a breakfast buffet (sorry again Lodge in the Vale), these days we prefer self-catering. So how would Forest Holidays stack up? We hired a cabin at their Forest of Dean site to find out.
The cabins at the Forest Holidays sites are marketed as “architect-designed” and they definitely have the wow factor. The epithet “cabin” didn’t seem grand enough to do them justice, but bunglaow and chalet didn’t feel right either, so we reverted to their official title. As a couple, we opted for a two-bedroom Golden Oak cabin to give us a bit more space. There’s the facility to choose the exact cabin location you want, and so we plumped for one at the rear of the site. That was an excellent choice, as it turned out, because this was our view.
Floor to ceiling picture windows framed stands of conifers, through which dappled sunlight cast a warm glow onto the wooden deck. Despite being flanked by neighbours – and when we arrived, pretty full occupancy given the number of cars about – it felt secluded. The hot tub on the deck was private and unoverlooked. There was a barbecue, which we used a couple of times, and also a log burner which we didn’t need as it was still quite mild. The site was quiet too. We live in a small village and routinely wake to birdsong. Normally, on holiday, we remark on the noise relative to what we are used to. Here, it was like being at home, but with a different view.
First impressions were good: check-in was speedy considering how many new arrivals there were (check-out would later prove to be just as efficient). The location had been easy to find and the well-signed site meant that the last few hundred metres were no different. A ramp from parking space to front door made life easy when it came to unloading the car and the dogs. The entertainment package we’d added was sufficient, and the premium WiFi was reliable and fast. The day-to-day maintenance of our hot tub was efficient and unobtrusive.
Forest Holidays permit up to four dogs per cabin, so there were plenty of other dogs around, all well behaved save for a beagle that wandered off on its own for a bit – the TV messaging service asked everyone to keep an eye out and an update a couple of hours later reassured everyone he’d been found. The shop and cafe was properly pet-friendly, meaning we could take the dogs with us for a coffee or if we wanted to eat out. If you didn’t have a dog with you (or if someone was willing to stay home and watch them) there were lots of family-friendly activities that you could add to your package, including archery, bicycle hire, paddle boarding, ranger-guided walks and much more. We’d come for a relaxing, do very little week so it suited us just fine to hang out at the cabin and read a book.
So in many respects, it was perfect, but as with anywhere, there were things that could have been improved. I often say that to create successful accommodation you need to stay in it yourself and see it from the visitor’s point of view. The Forest of Dean site had been open a while, so certain issues should have been ironed out long ago. I enjoy curling up on the sofa to digest the contents of a welcome folder and there wasn’t one. Instead, information was provided via the television, which felt impersonal though you could argue better for the environment avoiding the need for all that paper.
In general the kitchen was well-equipped, but it would have been helpful to have provided an oven glove rather than a tea towel. Here too, the eco-credentials were good, with environmentally-friendly detergent and multiple bags. However, there was only one bin in the kitchen to put a bag inside. With two dogs that would have been more than happy to have shredded a bag to get at its contents coupled with minimal counter or cupboard space to put one out of reach, we ended up recycling very little.
The cabins featured underfloor heating, which was pleasant once it had warmed up. But the downside was that there were no radiators as a consequence. Drying soggy towels from the hot tub or bathroom proved really difficult. Though plenty of towels had been provided (four per person, topped up midweek with a curbside delivery but not collected), as the week progressed, we had an ever-increasing pile of damp towels. The delight of taking a dip in the hot tub was tempered by the unpleasant sensation of stepping into a damp swimsuit to do so. We were blessed with fine dry weather for our stay, but had it been rainy, the whole drying thing would have been a bit of a nightmare with wet clothes to deal with as well.
Internal maintenance, or the lack of it, was another bugbear. It was hard to regulate the temperature of the shower in the en-suite and in the main bathroom, the shower head refused to point downwards for more than a few seconds which flooded the bathroom. The toilet flush was very stiff and in an awkwardly low location, which might explain why we found that it hadn’t been flushed when we first arrived. Over the course of the week, the bathroom sink drained increasingly slowly which was unpleasant after cleaning teeth, for example.
But by far the biggest disappointment was how dirty the cabin was when we arrived. It’s surrounded by forest, so of course without daily cleaning I wouldn’t expect the cabin to stay in pristine condition. But within half an hour of padding around barefoot, the soles of my feet were filthy, indicating that the floor hadn’t been mopped on changeover day. There was a mop and broom in the cupboard, though it would have been helpful to have been left a vacuum cleaner to deal more effectively with the dog fur. (The floors are exclusively wood or tile; we brought our own rug as it makes it easier for the dog to get himself up.)
To be fair on the staff and management, we didn’t make a complaint while we were there to give them the opportunity to fix these issues. Reading the reviews on TripAdvisor, there were plenty of others who had experienced similar issues with either cleanliness or maintenance issues at the Forest of Dean site. After a long drive, who wants to have staff in to fix things that should have been picked up already? Given how pleased we were with the cabin’s location, we decided to put up with the problems and concentrate on the view instead. It didn’t affect our enjoyment of the cabin, but it would certainly make me think twice about returning there until it’s had a refresh – I’d expect one of their newer locations to be better.
The surrounding area
As our elder dog needs plenty of rest, we took it easy during our stay. We enjoyed three dog-friendly days out within a short drive of the cabin.
This English Heritage property scores highly for its warm welcome and home-baked dog biscuits. It was about 400m to walk from the car park to the castle but relatively flat, so our old boy managed it with only a couple of stops. Our younger dog had a lot of fun climbing the ramparts (on lead of course!) and exploring the ruins. For the human visitor, there were plenty of information boards as well as an audio guide (included in the admission price). Though we didn’t eat there, it was good to learn that dogs were permitted in the cafe as well as in the shop.
Adults £8.40 each; dogs free
Dean Forest Railway
The volunteers that run the Dean Forest Railway went out of their way to ensure everyone felt welcome, with plenty of fuss for the dogs and a very tolerant attitude when they sat in the aisle rather than by our feet. The ride was a pleasant one, with steam days operating mostly on weekends and occasionally midweek. The train had plenty of carriages, which meant we could find a quieter compartment; the only carriage off-limits was (understandably) the buffet car. The museum, with plenty of interesting information about the railway, was dog-friendly. The station cafe wasn’t, but there was plenty of outside seating and a full water bowl for “steamed up dogs”.
Adults £13 for a day rover ticket; dogs £2
Symonds Yat rock
I hadn’t expected to be able to visit Symonds Yat, as we had read that the rock was way above the river and that would have been too hard for our elderly dog. Fortunately, the car park was on the hill too, so there was a gently sloping and pretty manageable walk for our elder dog and plenty of seating for him to rest. The views from the lookout over the River Wye and its gorge were breathtaking. If you had to climb up from sea level you wouldn’t have been disappointed. There were plenty of walking trails leading off in various directions from the car park (including one that led to the Forest Holidays site). There were also toilet and cafe facilities, the latter with outdoor seating only – plenty of dog-friendly picnic tables.
Adults and dogs free