When I made my first visit to Cuba fifteen years ago, outside Havana I was pretty much incommunicado. My phone didn’t get a signal and internet was non-existent. Travelling as a solo female, it felt pretty isolating. Fortunately, in the intervening period, things have changed. Telephone service is via Cubacel and there is one internet service provider in Cuba – Etecsa.
Etecsa’s often as creaky as an octogenarian’s arthritic knees but that’s all you’ve got. While some hotels will offer WiFi, you’ll still need to log into Etecsa as well to get connected. To do so, first you’ll need a scratch card or “tarjeta” which is issued by Etecsa outlets. You’ll usually find there’s a crowd at the door, with a bouncer strictly controlling who gets to enter and join the smaller queue inside. Be polite and keep your cool unless you want to be sent to the back of the line.
Cards cost 1 CUC, about 70p at current exchange rates. They have a number on the back and a scratch off panel which will reveal a password. Though you can sit in the Etecsa internet lounge, in practice that’s dearer and you should expect to join most people on the street. If you spot a crowd of people sitting on the pavement in a huddle, chances are you’ve just found the Etecsa WiFi hotspot.
Enable your WiFi and select Etecsa. You may have to be patient to get it to connect if it’s busy. When you succeed, a screen will pop up automatically. Enter the card number and the passcode that you’ve scratched to reveal. If you’ve connected, a new screen will show the amount of time you have remaining for that card. They last one hour and you can log in and out to use it on several occasions.
Social media junkies will be relieved to know that Facebook, Twitter and the like are all permitted in Cuba, unlike the situation in some other one-party states. So long as you have a strong enough internet connection you’ll be able to bombard your friends with images and tales regaling your Cuban exploits. In practice my ability to do so varied considerably. Sometimes I had an excellent upload speed, other times I could barely get it to connect. But honestly, that’s probably a good thing – time we thought more carefully about wasting precious holiday time staring at a screen.
Have you seen my blog about Cuba’s dual currency?