The last couple of days have taught me a lot about unconditional love and even more about where not to leave dog treats.
I’d been finalising details of a press trip to the Lombardy region of Italy. Everything had finally fallen into place: agreements with Ryanair on commissions, flight bookings and a programme from the PR agency that would take me to four Italian cities that I’d not visited before. The builders had gone home for the day and I’d wrapped up an article I was writing for an Icelandic client. It was late afternoon and already dark.
Einstein, my 12 year old golden retriever, was snoring at the foot of the stairs. Edison, his 8 year old nephew, was lying on the office rug behind my chair.This was the dog we’d nicknamed Ed the Shred on account of his obsession with tearing up paper he retrieved from waste paper baskets. My office, or more specifically its recycling bin, is one of his most favourite places in the whole house, along with the patch of kitchen floor directly beside the fridge and the sofa from which it’s his custom to bark at squirrels.
I checked in for my flights and tucked the paperwork inside my passport, leaving it beside the keyboard on my desk. Next to it were a few dog treats that had been there all day. Just then, I had a message from my husband to say he’d be home early but had a work call. Would I pop the oven on so he could get a jump on dinner? Distracted, I got up and went downstairs. On autopilot I started to make dinner, tired from all the early starts and late nights and stress that come with a house renovation. Normally, Edison would have been under my feet, keen to be first in line if tasters are handed out, ready to pounce on anything that accidentally finds itself on the floor. I was so tired that I didn’t notice he wasn’t there.
As my husband ate dinner, he commented on Ed’s absence. Not long afterwards, we heard the bump as he jumped off a bed (another of his favourite places) and clattered downstairs. A little later on, I went back up to my office. The dog treats were still where I’d left them, but where the passport had been was a big, fat, empty bit of desk. Slowly I put two and two together. Ed must have smelt the dog treats and then found the temptation of shredding his beloved paper just too much to resist. Entering the bedroom, I spotted the chewed up remains of my passport scattered across the bedspread and my stomach did a back flip. He hadn’t, had he?
Hitherto what was on the desk rather than in a bin beneath it had always been left untouched. Until now. Initially speechless, I picked up what remained of my passport, a ragtag collection of slightly soggy pieces, most about the size of a penny. The photo page was largely intact, save for the passport number in the top corner. A couple of visas were still recognisable, though they had chunks missing from the corners.
At first, all I could do was utter the word no, over and over. Google was my next thought, followed by the Passport Office website. At first, things looked hopeful. There was an appointment available in London the following morning, and if I paid for the premium fast track service, it seemed I might be able to get a new passport in just four hours. But as I read on, my heart sank. If the passport was lost, stolen or damaged, the notes said, then I would have to make an appointment for the weekly service.
Hopes dashed, I read and reread the website. Calling the Passport Office hotline, the voice on the other end of the phone was sympathetic but unable to help. Rules were rules, unfortunately, and there was no way I could replace the passport in the 36 hours I had before my flight was due to depart. The earliest available appointment for the service I needed was two hours and ten minutes after I was scheduled to take off.
There was nothing for it but to fess up. Mortified, I called the agency that was managing the press trip and recounted the whole sorry saga to the PR lady’s colleague who happened to be working late. I followed it up with an email to the PR lady herself. Apologising didn’t seem enough. Fortunately, she was very understanding and even offered to see if Ryanair could do anything. I didn’t hold out much hope. Opportunities like this were still a big deal for a second career travel writer like myself and I’d blown it. I was furious with myself for being so careless. Sensing my bleak mood, Ed sat down beside me and offered me his paw. I stroked his head as he looked up at me with big brown eyes and a broad smile. How could I be cross with a face like that?
The following morning there was a glimmer of hope. While I was out getting a form for a new passport and organising a countersignatory for the photo, we received a phone call. There was a slim chance that I might be able to fly without a passport if I had a colour photocopy, they said. And I did! Two in fact, though one was a bit blurry. I sent them over by email and began the waiting game. All Wednesday afternoon I tried to keep busy. Edison seemed to know something was up, though of course remained blissfully unaware of the trouble he’d caused. I couldn’t stay mad at my goofball fur baby for long, and he stretched out on the office rug while I wrote another article. Throughout the day, I received progress updates from the PR lady telling me that as yet there was no news but Ryanair staff were working on it with border officials in Italy and the UK. I was mortified at the trouble I’d caused. By 5 o’clock, I’d pretty much given up hope.
And then the email came. At first, I didn’t believe what I was seeing, so I read it a second time and then a third. But it was the news I’d hoped for. Both border agencies had accepted Ryanair’s request to let me travel with a colour photocopy and email authorisation. My flight was rearranged so that I could still attend the Passport Office appointment. I was going. Eight hours later than planned, but I was going after all.
Today has been a strange experience. I arrived at the airport car park at about the time I had expected, but instead of going to the check in desk, I left the suitcase in the car and hopped on the Stansted Express instead. By 11am I’d had my replacement passport approved, with delivery confirmed by the middle of next week, and was back on the train. The Ryanair check in staff, wide eyed and slack jawed, admired the photo I showed them of a very innocent looking Edison while a manager confirmed my email authorisation was legit.
On arrival at Bergamo Airport I was whisked into the office (not the first time I’ve had to wait for permission to enter a country, as you might remember if you read my Abkhazia post). The officials were very apologetic for the delay and for me catching them in the middle of their dinner. Smiles all round and the now obligatory laughing at the photos of the dog and passport done, my precious photocopy was stamped and in I was. I did have a bit of a moment when they asked did I need to go to the consulate in Milan, but luckily for me they pretty much changed their minds straightaway.
And so here I am, in Italy, minus a passport. I’m pretty sure Edison will be curled up beside Einstein, keeping a watchful eye on my husband’s dinner plate lest a small piece of chicken or a stray chip finds its way to the floor.